Community KR Dashboard

Corporate Plan Liveable Community Climate Leadership Engaged, Healthy Community Diversified, Thriving Economy Governance

City of Maple Ridge Corporate Plan

Facilitate expanded housing diversity and supply, to promote attainability Improve mobility with safe, sustainable and effective transportation options Develop infrastructure that positions the City to provide accessible and sustainable services while accommodating growth Foundational Initiatives for Liveable Community Mitigate and adapt to the impacts of climate change Reduce municipal and community greenhouse gas emissions in alignment with adopted targets Enhance and protect the health of our natural environment Foundational Initiatives for Climate Leadership & Environmental Stewardship Provide a diversity of inclusive and accessible recreation opportunities Build and celebrate community pride, strengthening community connections to foster a sense of belonging Promote a vibrant arts and culture community Ensure the safety and enhance the well-being of residents Improve community engagement with the City Foundational Initiatives for Engaged, Healthy Community Attract, retain and expand business investment to diversify the tax base and increase local employment Expand training and educational options in Maple Ridge to build a skilled workforce that attracts innovative businesses Explore and maximize tourism opportunities as a means to further diversify the local economy Foundational Initiatives for Diversified, Thriving Economy Identify and commit to opportunities for the City to move forward on a path of Truth and Reconciliation Deliver an exceptional customer experience across City services Be accountable to the public through open and responsive governance Ensure the City is organizationally resilient, ready to adapt to a changing environment Ensure organization and financial alignment to achieve Strategic Priorities and meet the needs of our growing community Foundational Initiatives for Governance & Corporate Excellence Foster creative industries in Maple Ridge to generate economic activity, employment and community activation.   Facilitate revitalization of business in the downtown and across Maple Ridge to encourage local purchasing and visits to local hospitality venues.Establish the foundations of an innovation ecosystem that fosters innovative businesses in Maple Ridge Systematize Business Retention & Expansion operations so that every business touchpoint is logged, acted on, and measured. Deliver segmented outreach that reaches top employers and the small business base Position Maple Ridge as a hub for lower carbon businesses and green jobs Enhance long term community climate resilience through policy and land use improvements Proactively support the community to strengthen flood, storm, heat and wildfire preparedness Ensure City operations and services maximize climate resilience to maintain responsiveness and emergency capacity Enhance governance and policy to promote and support civic participation for all citizens residing in Maple Ridge.

Engaged Healthy Community Strategic Priority - Quarterly Report Diversified Thriving Economy Strategic Priority - Quarterly Report Climate Leadership and Environmental Stewardship Strategic Priority - Quarterly Report Liveable Community Strategic Priority - Quarterly Report Governance and Corporate Excellence Strategic Priority - Quarterly Report

Create development application prioritization criteria Increase housing stock, as measured by occupied units, by 1.2% (1,284 units).Secure 30 below market housing units Increase the multi-unit housing portion of building stock by 2%.Establish benchmark timelines for internal City processes and reviews within the development application process Complete alignment of CMR regulations and policies with Homes for People provincial strategy Include a complete east to west AAA bike route from 240th to Maple Meadows station in the 5-year Capital Plan Install 30 secure bike and micro-mobility lockers within the civic centre area Increase cycling network length by three kilometers Develop an Asset Management Strategy & Funding Plan Establish servicing plans, including green infrastructure solutions, to service 3 key growth areas Develop and adopt a Climate Action Plan Develop and implement green infrastructure design and maintenance specifications, guidelines, and performance standards Develop a master plan for reducing the reliance on natural gas for all facilities and implement a solar energy project Develop framework for climate and resilience as a lens for City decision making Ensure the City is green fleet ready for passenger vehicles & light-duty fleet Establish an inventory and baseline of bio-diversity health Develop a strategy to manage the health of the McKenney Creek system Protect and conserve 9 hectares of land Complete an Urban Forest Management Strategy Conduct Recreation Facility Accessibility audit to Rick Hansen Guideline standards Ensure at least 70% of residents, as measured by households, have access to one free community event within a 15-minute walk of their home Increase participation in subsidized recreation programs by 10% through the development of City-specific criteria on financial access funding Conduct a Recreation Facility Feasibility Study Support the Maple Ridge 2024 BC Summer Games Develop and deliver four events to celebrate the 150th Anniversary of Maple Ridge Increase participation in City supported volunteer programs by 10%Implement Public Art streams to support the new Public Art Policy and Handbook Conduct an Arts, Culture, Events & Heritage Services Review Develop a Community Safety and Wellbeing Action Plan Operationalize Phase 1 of the Fire Master Plan Complete a de-integration transition plan for Ridge Meadows RCMP Establish a public participation and engagement framework Increase community activity on Engage MR by 20%Conduct a participatory budget pilot project Complete a Business Retention & Expansion (BR&E) Analysis and Implementation Plan Develop an Incentive Strategy for New Business Attraction Develop an Investment Attraction Strategy for targeted industries, including a value/supply chain strategy Ensure that the business licensing process and service delivery is capable of processing 20% more applications annually Create a formal, collaborative partnership with a post-secondary institution Establish a collaborative Tech Hub to specifically nurture the growth of technologically inclined entrepreneurs Complete a Labour Market and Gap Analysis Promote growth in the agri-, eco-, and adventure tourism sector and complete a regulatory review of the issues impacting this sector. Increase film-based tourism by 10%Develop an event attraction strategy for tourist-driven events aligned with community-based events Develop the City's Indigenous Relations Strategy Host two Council relationship-building meetings with Katzie First Nation and Kwantlen First Nation leadership Develop and implement a strategy, including standards and principles, to provide exceptional customer experiences Develop an evaluation framework for ongoing customer experience assessment Ensure that 75% of existing policies have been updated within the last 2 years Implement an Enterprise Performance Management system (EPM)Develop and implement an enhanced risk management program Develop a records management program Develop a business continuity program Conduct one Emergency Operations Centre exercise Deploy a continuous improvement program and conduct training with a cohort of staff Develop an Intergovernmental Relations Strategy for relationship building and advocacy to advance key city priorities Review and consolidate City fees and charges into a single bylaw with annual review dates Complete a major Development Cost Charges review Optimize the City’s business and financial planning process Strengthen the capacity of Fire Services to support a rapidly growing community by conducting a staffing model assessment, optimizing reporting structures for efficient service delivery, and implementing a comprehensive succession planning model.Plant 750 trees by Q4 2026 Undertake a social wellbeing pilot program to enhance service delivery to marginalized populations Target prolific offending by implementing 20 individualized action plans.Increase community engagement with public safety services by 20% as measured by the number of foot and bike patrols, and joint RCMP & Bylaw safety walks. Develop a One-City Fees and Charges Policy for Council Adoption Complete a review and update of bylaws and policies to align with the Urban Forest Management Strategy.Increase revenue generated by filming in Maple Ridge by 5% Attract two or more major productions to secure large scale activity in Maple Ridge Develop a baseline measure for the campaign on #FilmFriday that measures community awareness and support for the film industry using sentiment analysis Increase engagement with local businesses by onboarding 35 businesses to the "BeWith" Experience Hub All eligible local businesses within the downtown BIA Catchment area will be informed of the patio program Conduct a minimum of 30 interest holder and expert interviews (businesses, post-secondary, investors, tech workers, startup founders, and non-profit) to identify and confirm critical elements of a local innovation ecosystem Host 4 community innovation events and/or focus groups (targeting over 100 attendees total), aimed at building awareness and collaboration across the innovation and business community. Establish or formalize 2 strategic partnerships (or MOU) with enabling organizations that support the development of the innovation ecosystem.Secure media coverage of Maple Ridge as a destination for innovative businesses in 3 industry/regional publications. Ensure continuity of the Fire Services through implementation of a succession plan.Complete the costing estimates and develop a potential funding strategy for three recreation infrastructure projects.Segment target businesses for business retention and expansion efforts Develop and implement a standard process for inquiry response management Launch a monthly business retention and expansion dashboard Complete at least 9 executive facility visits with priority “Elephant” employers Conduct 3 Business Walks covering distinct areas (e.g., Town Centre, various business parks), reaching a minimum of 60 storefronts in total.Run 3 issue or sector-based focus groups (4–6 firms each) and publish a one-page action memo from each within 30 days.In collaboration with the Strategy team, complete 8-12 innovation-focused business engagements, as part of the Innovation Hub initiative.Undertake Workshops, and feasibility studies to create materials and deliver resources through 2 workshops with at least 15 agricultural businesses at each workshop to support adoption of lower carbon and climate resilience practices and technologies.Update the Agricultural Plan to confirm priorities and strategies for agricultural and related land use planning (e.g., agri-, eco-, and adventure-tourism). Expand urban tree cover to mitigate heat risks in alignment with the urban forest management plan’s canopy cover target of 40% (as measured by the number of trees planted and % canopy coverage in target areas)75% of all site designs approved at issued Building Permit for all new small scale ground-oriented development will have 40% or greater soil-based landscaping. Proactively provide emergency preparedness support to impacted residents as measured by a 20% increase in unique visits to the City's emergency preparedness webpages and associated public information tools like FlowWorks and Alertable.Adopt a Maple Ridge Corporate Climate Action Plan to guide lower-carbon, resilient city operations covering fleet, buildings, water, waste, natural assets, green infrastructure, commuting and procurement. At City signature events and festivals (Canada Day, Our Neck of the Woods, Rock the Block, Celebrate the Night) increase accessibility and inclusion amenities by 50%, as measured by the aggregate number of sensory spaces, cooling/heating spaces, wheelchair accessible bathrooms and seating, sign language availability, and wayfinding towards these amenities by Q2 2027 Review and update the Rental Premises Standards of Maintenance Bylaw (6550-2008) to create targeted amendments adopted to address overheating and provide outreach to raise awareness and monitor property improvements completed. Develop and deliver specific actions under a 2026 Intergovernmental Relations Advocacy Plan 100% of community event and festival organizers receive an Accessibility Package including training, resources and tools to support them to implement enhanced accessibility and inclusion at festivals and events by Q4 2027.Advance an Accessible Maple Ridge Policy to Council for consideration, and implement standardized engagement tools for persons with disabilities by Q4 2027

Systematize Business Retention & Expansion operations so that every business touchpoint is logged, acted on, and measured.

City of Maple Ridge Corporate Plan

Priority

Diversified, Thriving Economy

City of Maple Ridge Corporate Plan

Key Results

Segment target businesses for business retention and expansion efforts

City of Maple Ridge Corporate Plan

Develop and implement a standard process for inquiry response management

City of Maple Ridge Corporate Plan

Launch a monthly business retention and expansion dashboard

City of Maple Ridge Corporate Plan