In Progress
Implement the customer experience framework including training and process improvement to enhance service delivery
City of Maple Ridge Corporate Plan

External Update

The City of Maple Ridge is advancing the implementation of its One City Experience program, a corporate-wide initiative to enhance customer service. Key preparations are underway including development of staff training and exploration of Voice of the Customer model and plan to guide implementation.

Start Date

2/21/25

End Date

3/31/26

Completed

Not Completed

Completion Date

Not Completed