In Progress
Develop and implement a customer experience strategy and framework
City of Maple Ridge Corporate Plan

External Update

  • Completed Needs Assessment Report of current services and interactions, including:
    • Internal staff survey
    • 13 - 1:1 B2B interviews
    • Community survey
    •  Environmental scan of other municipalities
  • Next steps involve developing corporate standards and procedure manual
  • Completion date extended to end of March in order to provide sufficient time to plan and provide corporate training

Start Date

5/13/24

End Date

3/28/25

Completed

Not Completed

Completion Date

Not Completed