Liveable CommunityClimate LeadershipEngaged, Healthy CommunityDiversified, Thriving EconomyGovernanceCity of Maple Ridge Corporate Plan
Facilitate expanded housing diversity and supply, to promote attainabilityImprove mobility with safe, sustainable and effective transportation optionsDevelop infrastructure that positions the City to provide accessible and sustainable services while accommodating growthFoundational Initiatives for Liveable CommunityMitigate and adapt to the impacts of climate changeReduce municipal and community greenhouse gas emissions in alignment with adopted targetsEnhance and protect the health of our natural environmentFoundational Initiatives for Climate Leadership & Environmental StewardshipProvide a diversity of inclusive and accessible recreation opportunitiesBuild and celebrate community pride, strengthening community connections to foster a sense of belongingPromote a vibrant arts and culture communityEnsure the safety and enhance the well-being of residentsImprove community engagement with the CityFoundational Initiatives for Engaged, Healthy CommunityAttract, retain and expand business investment to diversify the tax base and increase local employmentExpand training and educational options in Maple Ridge to build a skilled workforce that attracts innovative businessesExplore and maximize tourism opportunities as a means to further diversify the local economyFoundational Initiatives for Diversified, Thriving EconomyIdentify and commit to opportunities for the City to move forward on a path of Truth and ReconciliationDeliver an exceptional customer experience across City servicesBe accountable to the public through open and responsive governanceEnsure the City is organizationally resilient, ready to adapt to a changing environmentEnsure organization and financial alignment to achieve Strategic Priorities and meet the needs of our growing communityFoundational Initiatives for Governance & Corporate Excellence
OKRCreate development application prioritization criteriaIncrease housing supply, as measured by permitted units, by 2.5%Secure 30 below market housing unitsIncrease the multi-unit housing portion of building stock by 4%Establish benchmark timelines for internal City processes and reviews within the development application processComplete alignment of CMR regulations and policies with Homes for People provincial strategyInclude a complete east to west AAA bike route from 240th to Maple Meadows station in the 5-year Capital PlanInstall 30 secure bike and micro-mobility lockers within the civic centre areaIncrease cycling network length by three kilometersUpdate funding strategy for asset replacement and maintenance building off existing funding policyDevelop an Asset Management StrategyEstablish servicing plans, including green infrastructure solutions, to service 3 key growth areasFoundational Initiatives for Liveable CommunityDevelop and adopt a Climate Action PlanDevelop and implement green infrastructure design and maintenance specifications, guidelines, and performance standardsDevelop a master plan for reducing the reliance on natural gas for all facilities and implement a solar energy projectDevelop framework for climate and resilience as a lens for City decision makingEnsure the City is green fleet ready for passenger vehicles & light-duty fleetEstablish an inventory and baseline of bio-diversity healthDevelop a strategy to manage the health of the McKenney Creek systemProtect and conserve 9 hectares of landComplete an Urban Forest Management StrategyFoundational Initiatives for Climate Leadership & Environmental StewardshipConduct Recreation Facility Accessibility audit to Rick Hansen Guideline standardsEnsure at least 70% of residents, as measured by households, have access to one free community event within a 15-minute walk of their homeIncrease participation in subsidized recreation programs by 10% through the development of City-specific criteria on financial access fundingConduct a Recreation Facility Feasibility StudySupport the Maple Ridge 2024 BC Summer GamesDevelop and deliver four events to celebrate the 150th Anniversary of Maple RidgeIncrease participation in City supported volunteer programs by 10%Implement Public Art streams to support the new Public Art Policy and HandbookInitiate, through partnership, a Museum Needs AssessmentDevelop a Community Safety Action PlanOperationalize Phase 1 of the Fire Master PlanComplete a de-integration transition plan for Ridge Meadows RCMPEstablish a public participation and engagement frameworkIncrease community activity on Engage MR by 20%Conduct a participatory budget pilot projectFoundational Initiatives for Engaged, Healthy CommunityComplete a Business Retention & Expansion (BR&E) Analysis and Implementation PlanDevelop an Incentive Strategy for New Business AttractionDevelop an Investment Attraction Strategy for targeted industries, including a value/supply chain strategyEnsure that the business licensing process and service delivery is capable of processing 20% more applications annuallyCreate a formal, collaborative partnership with a post-secondary institutionEstablish a collaborative Tech Hub to specifically nurture the growth of technologically inclined entrepreneursComplete a Labour Market and Gap AnalysisImplement a net promotor score for Adventure Hub, Urban Hot Spots, and Farm Fresh experiences , set the baseline, and improve by 20%Increase film-based tourism by 10%Develop an event attraction strategy for tourist-driven events aligned with community-based eventsFoundational Initiatives for Diversified, Thriving EconomyDevelop the City's Indigenous Relations and Engagement StrategyHost two Council relationship-building meetings with Katzie First Nation and Kwantlen First Nation leadershipDevelop and implement a strategy, including standards and principles, to provide exceptional customer experiencesDevelop an evaluation framework for ongoing customer experience assessmentEnsure that 75% of existing policies have been updated within the last 2 yearsImplement an Enterprise Performance Management system (EPM)Develop and implement an enhanced risk management programDevelop a records management programDevelop a business continuity programConduct one Emergency Operations Centre exerciseDeploy a continuous improvement program and conduct training with a cohort of staffDevelop an Intergovernmental Relations Strategy for relationship building and advocacy to advance key city prioritiesReview and consolidate City fees and charges into a single bylaw with annual review datesComplete a major Development Cost Charges reviewOptimize the City’s business and financial planning processFoundational Initiatives for Governance & Corporate Excellence
Update Housing StrategyCreate development application prioritization criteriaUpdate Housing Needs AssessmentConduct an incentive program feasibility assessmentDevelop pre-approved site plans for a range of housing unitsUpdate city-wide density bonusing programsIncrease staffing levels for business licensing processing Identify inclusionary zoning optionsDevelop concierge service to facilitate affordable housing developmentConduct wrap-around servicing assessment for the Lougheed Transit Corridor Area PlanReview parking and mobility requirements for transit-oriented areasComplete alignment of City of Maple Ridge regulations and policies with Homes for People provincial strategyEstablish benchmark timelines for Planning department processes and reviews within the development application processDesign and Develop Exempt Performance Management ProgramInclude a complete east to west AAA bike route from 240th to Maple Meadows station in the 5-year Capital PlanIncrease cycling network length by three kilometersInstall 30 secure bike and micro-mobility lockers within the civic centre areaUpdate funding strategy for asset replacement and maintenance building off existing funding policyEstablish servicing plans, including green infrastructure solutions, to service 3 key growth areasDevelop an Asset Management Strategy for the CityProvide update on Local Government Act - Bill 26Official Community Plan and Zoning Bylaw Update - Initial WorkDevelop a Climate Action PlanDevelop and implement green infrastructure design and maintenance specifications, guidelines, and performance standardsComplete Multi-Hazard Climate Risk and Vulnerability AssessmentConduct extreme temperature risk mapping analysisSecure Natural Resource Canada Zero Emissions Vehicle fundingDevelop master plan to reduce reliance on natural gas for all facilitiesImplement a solar energy project for a municipal facilityDevelop a framework for climate and resilience as a lens for City decision makingPhase 1: Install 20 Level 2 EV fleet chargersPhase 2: Install 20 Level-2 and 2 Level-3 EV fleet EV chargersDevelop an Urban Forest Management StrategyEstablish an inventory and baseline of bio-diversity healthDevelop a strategy to manage the health of the McKenney Creek systemDevelop City-specific criteria on financial access fundingHost 3 Rock the Block EventsComplete Recreation Facility Accessibilty AuditSupport the Maple Ridge 2024 BC Summer GamesConduct an aquatics feasibility study to contemplate a second aquatics facilityDevelop a Volunteer Retention Strategy for BC Summer Games VolunteersMaple Ridge 150 Celebration EventsInitiate a Museum Needs AssessmentTransition the Public Art guidelines into a policy for Council endorsementFire Master Plan #17 Career Suppression CapacityFire Master Plan #20 Prevention BranchFire Master Plan # 3 Corporate IntegrationFire Master Plan # 8 Climate Change & # 28 ApparatusComplete a de-integration transition plan for Ridge Meadows RCMPFire Master Plan # 31 Emergency Program ResourcingDevelop a Community Safety Action PlanIncrease community activity on Engage MR by 20%Develop and implement public engagement framework and toolkit.Conduct a participatory budget pilot projectContract with Community Safety Expert ConsultantsImplement Heritage Grant Five-Year Pilot ProgramDevelop Heritage Related Event connected to Maple Ridge 150Implement Overnight Security Services in Downtown CoreDevelop an Incentive Strategy for New Business AttractionComplete business license process and digital application reviewConduct investment attraction analysis and Implementation plan for targeted industriesDevelop business retention and expansion analysis and implementation planEstablish a collaborative Tech Hub to specifically nurture the growth of technologically inclined entrepreneursCollaborate with post-secondary institutions on feasibility study to develop and sustain program training that addresses workforce needsPre-work for: Creating a formalized partnership with a post secondary institutionConduct Labour Market Gap AnalysisElectrification of Railway Lot for film (Creative BC Reel Green Grant) and continued through BC hydro incentive offerImplement Net Promoter Score for Adventure Hub, Urban Hot Spots, and Farm Fresh Experiences with a set baseline and improve by 20% by the end of 2025Develop an Event Attraction Strategy for Tourist-driven Events Aligned with Community Based EventsComplete regulatory review of eco-tourism, adventure tourism and agri-tourism policiesImplement a circular economy program to re-purpose film set materialsFacilitate Downtown Revitalization InitiativesConduct Albion Industrial Land Use and Servicing AnalysisRefresh Agricultural PlanDevelop a Framework for Municipal Truth and ReconciliationParticipate in regular Council to Council meetings with Katzie and Kwantlen First Nations.Develop and implement a customer experience strategy and frameworkDevelop an evaluation framework for ongoing customer experience assessmentImplement an Enterprise Performance Management systemComplete a Policy ReviewDevelop the City's Intergovernmental Relations Strategy Develop a Risk Management framework to enable the development of a programFacilitate the development of a Business Continuity ProgramImplement a continuous improvement Centre of ExcellenceComplete development of a records management frameworkConduct one Emergency Operations Centre exerciseOptimize the City’s business and financial planning processMajor DCC AmendmentReview and consolidate Building Services Department feesReview and consolidate Soil Removal, Tree Protection and Highway & Traffic feesReview and consolidate Fire Protection, Cemetery, Water Service and Sewer Service feesReview Police Services Fees and ChargesUpdate Financial Sustainability PolicyProtect and conserve 9 hectares of landDesign, Develop and Implement Learning and Development FrameworkCommence Negotiations and Collective Bargaining with IAFF for 2022 onwardsCommence Negotiations and Collective Bargaining with CUPE for 2023 onwardsInitiate HRIS requirements gathering and feasibility studyDesign Occupational Health & Safety Strategic PlanHost one regional Leadership Summit in 2024Develop Archaeological Management Plan
In Progress
Develop and implement a customer experience strategy and framework
City of Maple Ridge Corporate Plan

Planning Tier

Strategic Initiatives

Plans & Strategies

    Department

    Strategic Development/Communications/Public Engagement

    Supporting Dept(s)

      External Update

      The project has initiated work collecting data and performing analysis for the creation of a Needs Assessment Report. The needs assessment report will analyze insights from City data, interviews, surveys, a virtual townhall, and a review of other cities to develop a comprehensive findings and recommendations report.  In the next phase of the project, the team will be finalizing an environmental scan, conducting surveys and initiating discussions with the City's various customers, and begin working on draft a draft report.

      Start Date

      5/13/24

      End Date

      12/31/24

      Completed

      Not Completed

      Completion Date

      Not Completed

      Objectives

      Not Defined
      Deliver an exceptional customer experience across City services
      City of Maple Ridge Corporate Plan

      Key Results

      Not Defined
      Develop and implement a strategy, including standards and principles, to provide exceptional customer experiences
      City of Maple Ridge Corporate Plan