In Progress
Develop and implement a customer experience strategy and framework
City of Maple Ridge Corporate Plan

Planning Tier

Strategic Initiatives

Plans & Strategies

    Department

    Strategic Development/Communications/Public Engagement

    Accountable (Person ultimately accountable for the work, typically a Director)

    Supporting Dept(s)

      Informed (Anyone who needs to be kept updated about the progress)

      External Update

      The project has initiated work collecting data and performing analysis for the creation of a Needs Assessment Report. The needs assessment report will analyze insights from City data, interviews, surveys, a virtual townhall, and a review of other cities to develop a comprehensive findings and recommendations report.  In the next phase of the project, the team will be finalizing an environmental scan, conducting surveys and initiating discussions with the City's various customers, and begin working on draft a draft report.

      Start Date

      5/13/24

      End Date

      3/28/25

      Completed

      Not Completed

      Completion Date

      Not Completed