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Liveable Community Climate Leadership Engaged, Healthy Community Diversified, Thriving Economy Governance

City of Maple Ridge Corporate Plan City of Maple Ridge Corporate Plan City of Maple Ridge Corporate Plan City of Maple Ridge Corporate Plan City of Maple Ridge Corporate Plan

Facilitate expanded housing diversity and supply, to promote attainability Improve mobility with safe, sustainable and effective transportation options Develop infrastructure that positions the City to provide accessible and sustainable services while accommodating growth Foundational Initiatives for Liveable Community Mitigate and adapt to the impacts of climate change Reduce municipal and community greenhouse gas emissions in alignment with adopted targets Enhance and protect the health of our natural environment Foundational Initiatives for Climate Leadership & Environmental Stewardship Provide a diversity of inclusive and accessible recreation opportunities Build and celebrate community pride, strengthening community connections to foster a sense of belonging Promote a vibrant arts and culture community Ensure the safety and enhance the well-being of residents Improve community engagement with the City Foundational Initiatives for Engaged, Healthy Community Attract, retain and expand business investment to diversify the tax base and increase local employment Expand training and educational options in Maple Ridge to build a skilled workforce that attracts innovative businesses Explore and maximize tourism opportunities as a means to further diversify the local economy Foundational Initiatives for Diversified, Thriving Economy Identify and commit to opportunities for the City to move forward on a path of Truth and Reconciliation Deliver an exceptional customer experience across City services Be accountable to the public through open and responsive governance Ensure the City is organizationally resilient, ready to adapt to a changing environment Ensure organization and financial alignment to achieve Strategic Priorities and meet the needs of our growing community Foundational Initiatives for Governance & Corporate Excellence

OKR

Create development application prioritization criteria Increase housing supply, as measured by permitted units, by 2.5%Secure 30 below market housing units Increase the multi-unit housing portion of building stock by 4%Establish benchmark timelines for internal City processes and reviews within the development application process Complete alignment of CMR regulations and policies with Homes for People provincial strategy Include a complete east to west AAA bike route from 240th to Maple Meadows station in the 5-year Capital Plan Install 30 secure bike and micro-mobility lockers within the civic centre area Increase cycling network length by three kilometers Update funding strategy for asset replacement and maintenance building off existing funding policy Develop an Asset Management Strategy Establish servicing plans, including green infrastructure solutions, to service 3 key growth areas Foundational Initiatives for Liveable Community Develop and adopt a Climate Action Plan Develop and implement green infrastructure design and maintenance specifications, guidelines, and performance standards Develop a master plan for reducing the reliance on natural gas for all facilities and implement a solar energy project Develop framework for climate and resilience as a lens for City decision making Ensure the City is green fleet ready for passenger vehicles & light-duty fleet Establish an inventory and baseline of bio-diversity health Develop a strategy to manage the health of the McKenney Creek system Protect and conserve 9 hectares of land Complete an Urban Forest Management Strategy Foundational Initiatives for Climate Leadership & Environmental Stewardship Conduct Recreation Facility Accessibility audit to Rick Hansen Guideline standards Ensure at least 70% of residents, as measured by households, have access to one free community event within a 15-minute walk of their home Increase participation in subsidized recreation programs by 10% through the development of City-specific criteria on financial access funding Conduct a Recreation Facility Feasibility Study Support the Maple Ridge 2024 BC Summer Games Develop and deliver four events to celebrate the 150th Anniversary of Maple Ridge Increase participation in City supported volunteer programs by 10%Implement Public Art streams to support the new Public Art Policy and Handbook Initiate, through partnership, a Museum Needs Assessment Develop a Community Safety Action Plan Operationalize Phase 1 of the Fire Master Plan Complete a de-integration transition plan for Ridge Meadows RCMP Establish a public participation and engagement framework Increase community activity on Engage MR by 20%Conduct a participatory budget pilot project Foundational Initiatives for Engaged, Healthy Community Complete a Business Retention & Expansion (BR&E) Analysis and Implementation Plan Develop an Incentive Strategy for New Business Attraction Develop an Investment Attraction Strategy for targeted industries, including a value/supply chain strategy Ensure that the business licensing process and service delivery is capable of processing 20% more applications annually Create a formal, collaborative partnership with a post-secondary institution Establish a collaborative Tech Hub to specifically nurture the growth of technologically inclined entrepreneurs Complete a Labour Market and Gap Analysis Implement a net promotor score for Adventure Hub, Urban Hot Spots, and Farm Fresh experiences , set the baseline, and improve by 20%Increase film-based tourism by 10%Develop an event attraction strategy for tourist-driven events aligned with community-based events Foundational Initiatives for Diversified, Thriving Economy Develop the City's Indigenous Relations and Engagement Strategy Host two Council relationship-building meetings with Katzie First Nation and Kwantlen First Nation leadership Develop and implement a strategy, including standards and principles, to provide exceptional customer experiences Develop an evaluation framework for ongoing customer experience assessment Ensure that 75% of existing policies have been updated within the last 2 years Implement an Enterprise Performance Management system (EPM)Develop and implement an enhanced risk management program Develop a records management program Develop a business continuity program Conduct one Emergency Operations Centre exercise Deploy a continuous improvement program and conduct training with a cohort of staff Develop an Intergovernmental Relations Strategy for relationship building and advocacy to advance key city priorities Review and consolidate City fees and charges into a single bylaw with annual review dates Complete a major Development Cost Charges review Optimize the City’s business and financial planning process Foundational Initiatives for Governance & Corporate Excellence

Update Housing Strategy Create development application prioritization criteria Update Housing Needs Assessment Conduct an incentive program feasibility assessment Develop pre-approved site plans for a range of housing units Update city-wide density bonusing programs Increase staffing levels for business licensing processing Identify inclusionary zoning options Develop concierge service to facilitate affordable housing development Conduct wrap-around servicing assessment for the Lougheed Transit Corridor Area Plan Review parking and mobility requirements for transit-oriented areas Complete alignment of City of Maple Ridge regulations and policies with Homes for People provincial strategy Establish benchmark timelines for Planning department processes and reviews within the development application process Design and Develop Exempt Performance Management Program Include a complete east to west AAA bike route from 240th to Maple Meadows station in the 5-year Capital Plan Increase cycling network length by three kilometers Install 30 secure bike and micro-mobility lockers within the civic centre area Update funding strategy for asset replacement and maintenance building off existing funding policy Establish servicing plans, including green infrastructure solutions, to service 3 key growth areas Develop an Asset Management Strategy for the City Provide update on Local Government Act - Bill 26 Official Community Plan and Zoning Bylaw Update - Initial Work Develop a Climate Action Plan Develop and implement green infrastructure design and maintenance specifications, guidelines, and performance standards Complete Multi-Hazard Climate Risk and Vulnerability Assessment Conduct extreme temperature risk mapping analysis Secure Natural Resource Canada Zero Emissions Vehicle funding Develop master plan to reduce reliance on natural gas for all facilities Implement a solar energy project for a municipal facility Develop a framework for climate and resilience as a lens for City decision making Phase 1: Install 20 Level 2 EV fleet chargers Phase 2: Install 20 Level-2 and 2 Level-3 EV fleet EV chargers Develop an Urban Forest Management Strategy Establish an inventory and baseline of bio-diversity health Develop a strategy to manage the health of the McKenney Creek system Develop City-specific criteria on financial access funding Host 3 Rock the Block Events Complete Recreation Facility Accessibilty Audit Support the Maple Ridge 2024 BC Summer Games Conduct an aquatics feasibility study to contemplate a second aquatics facility Develop a Volunteer Retention Strategy for BC Summer Games Volunteers Maple Ridge 150 Celebration Events Initiate a Museum Needs Assessment Transition the Public Art guidelines into a policy for Council endorsement Fire Master Plan #17 Career Suppression Capacity Fire Master Plan #20 Prevention Branch Fire Master Plan # 3 Corporate Integration Fire Master Plan # 8 Climate Change & # 28 Apparatus Complete a de-integration transition plan for Ridge Meadows RCMP Fire Master Plan # 31 Emergency Program Resourcing Develop a Community Safety Action Plan Increase community activity on Engage MR by 20%Develop and implement public engagement framework and toolkit.Conduct a participatory budget pilot project Contract with Community Safety Expert Consultants Implement Heritage Grant Five-Year Pilot Program Develop Heritage Related Event connected to Maple Ridge 150 Implement Overnight Security Services in Downtown Core Develop an Incentive Strategy for New Business Attraction Complete business license process and digital application review Conduct investment attraction analysis and Implementation plan for targeted industries Develop business retention and expansion analysis and implementation plan Establish a collaborative Tech Hub to specifically nurture the growth of technologically inclined entrepreneurs Collaborate with post-secondary institutions on feasibility study to develop and sustain program training that addresses workforce needs Pre-work for: Creating a formalized partnership with a post secondary institution Conduct Labour Market Gap Analysis Electrification of Railway Lot for film (Creative BC Reel Green Grant) and continued through BC hydro incentive offer Implement Net Promoter Score for Adventure Hub, Urban Hot Spots, and Farm Fresh Experiences with a set baseline and improve by 20% by the end of 2025 Develop an Event Attraction Strategy for Tourist-driven Events Aligned with Community Based Events Complete regulatory review of eco-tourism, adventure tourism and agri-tourism policies Implement a circular economy program to re-purpose film set materials Facilitate Downtown Revitalization Initiatives Conduct Albion Industrial Land Use and Servicing Analysis Refresh Agricultural Plan Develop a Framework for Municipal Truth and Reconciliation Facilitate regular Council to Council meetings with Katzie and Kwantlen First Nations.Develop and implement a customer experience strategy and framework Develop an evaluation framework for ongoing customer experience assessment Implement an Enterprise Performance Management system Complete a Policy Review Develop the City's Intergovernmental Relations Strategy Develop a Risk Management framework to enable the development of a program Facilitate the development of a Business Continuity Program Implement a continuous improvement Centre of Excellence Complete development of a records management framework Conduct one Emergency Operations Centre exercise Optimize the City’s business and financial planning process Major DCC Amendment Review and consolidate Building Services Department fees Review and consolidate Soil Removal, Tree Protection and Highway & Traffic fees Review and consolidate Fire Protection, Cemetery, Water Service and Sewer Service fees Review Police Services Fees and Charges Update Financial Sustainability Policy Protect and conserve 9 hectares of land Design, Develop and Implement Leadership Learning and Development Strategy Commence Negotiations and Collective Bargaining with IAFF for 2022 onwards Commence Negotiations and Collective Bargaining with CUPE for 2023 onwards Design and Develop an Overarching Resourcing Plan Initiate HRIS requirements gathering and feasibility study Design Occupational Health & Safety Strategic Plan Host one regional Leadership Summit in 2024 Develop Archaeological Management Plan

Develop and implement a customer experience strategy and framework

City of Maple Ridge Corporate Plan

Planning Tier

Strategic Initiatives

Plans & Strategies

Department

Strategic Development/Communications/Public Engagement

Supporting Dept(s)

External Update

Request for Proposals closed on June 18 with seven submissions.
Evaluation panel to review submissions in early July.
Project kick-off anticipated for September.

Start Date

5/13/24

End Date

12/31/24

Completed

Not Completed

Completion Date

Not Completed

Objectives

Deliver an exceptional customer experience across City services
City of Maple Ridge Corporate Plan

Key Results

Develop and implement a strategy, including standards and principles, to provide exceptional customer experiences
City of Maple Ridge Corporate Plan