In Progress
Implement Net Promoter Score for Adventure Hub, Urban Hot Spots, and Farm Fresh Experiences with a set baseline and improve by 20% by the end of 2025
City of Maple Ridge Corporate Plan

External Update

A net promoter score is a useful measurement of the degree to which a service is meeting the needs of the community and whether service users would recommend the service to others.  With respect to eco and adventure tourism, a net promoter score has now been benchmarked, and this initiative is substantially complete.  The initiative is kept in progress until future surveying confirms a 20% improvement in the net promoter score. 

Start Date

1/1/24

End Date

12/31/26

Completed

Not Completed

Completion Date

Not Completed