Liveable CommunityClimate LeadershipEngaged, Healthy CommunityDiversified, Thriving EconomyGovernanceCity of Maple Ridge Corporate Plan
Facilitate expanded housing diversity and supply, to promote attainabilityImprove mobility with safe, sustainable and effective transportation optionsDevelop infrastructure that positions the City to provide accessible and sustainable services while accommodating growthFoundational Initiatives for Liveable CommunityMitigate and adapt to the impacts of climate changeReduce municipal and community greenhouse gas emissions in alignment with adopted targetsEnhance and protect the health of our natural environmentFoundational Initiatives for Climate Leadership & Environmental StewardshipProvide a diversity of inclusive and accessible recreation opportunitiesBuild and celebrate community pride, strengthening community connections to foster a sense of belongingPromote a vibrant arts and culture communityEnsure the safety and enhance the well-being of residentsImprove community engagement with the CityFoundational Initiatives for Engaged, Healthy CommunityAttract, retain and expand business investment to diversify the tax base and increase local employmentExpand training and educational options in Maple Ridge to build a skilled workforce that attracts innovative businessesExplore and maximize tourism opportunities as a means to further diversify the local economyFoundational Initiatives for Diversified, Thriving EconomyIdentify and commit to opportunities for the City to move forward on a path of Truth and ReconciliationDeliver an exceptional customer experience across City servicesBe accountable to the public through open and responsive governanceEnsure the City is organizationally resilient, ready to adapt to a changing environmentEnsure organization and financial alignment to achieve Strategic Priorities and meet the needs of our growing communityFoundational Initiatives for Governance & Corporate Excellence
OKRCreate development application prioritization criteriaIncrease housing stock, as measured by occupied units, by 1.2% (1,284 units) by Q3 2026Secure 30 below market housing unitsIncrease the multi-unit housing portion of building stock by 2% by Q4 2026Establish benchmark timelines for internal City processes and reviews within the development application processComplete alignment of CMR regulations and policies with Homes for People provincial strategyInclude a complete east to west AAA bike route from 240th to Maple Meadows station in the 5-year Capital PlanInstall 30 secure bike and micro-mobility lockers within the civic centre areaIncrease cycling network length by three kilometersUpdate funding strategy for asset replacement and maintenance building off existing funding policyDevelop an Asset Management StrategyEstablish servicing plans, including green infrastructure solutions, to service 3 key growth areasFoundational Initiatives for Liveable CommunityDevelop and adopt a Climate Action PlanDevelop and implement green infrastructure design and maintenance specifications, guidelines, and performance standardsDevelop a master plan for reducing the reliance on natural gas for all facilities and implement a solar energy projectDevelop framework for climate and resilience as a lens for City decision makingEnsure the City is green fleet ready for passenger vehicles & light-duty fleetEstablish an inventory and baseline of bio-diversity healthDevelop a strategy to manage the health of the McKenney Creek systemProtect and conserve 9 hectares of landComplete an Urban Forest Management StrategyFoundational Initiatives for Climate Leadership & Environmental StewardshipConduct Recreation Facility Accessibility audit to Rick Hansen Guideline standardsEnsure at least 70% of residents, as measured by households, have access to one free community event within a 15-minute walk of their homeIncrease participation in subsidized recreation programs by 10% through the development of City-specific criteria on financial access fundingConduct a Recreation Facility Feasibility StudySupport the Maple Ridge 2024 BC Summer GamesDevelop and deliver four events to celebrate the 150th Anniversary of Maple RidgeIncrease participation in City supported volunteer programs by 10%Implement Public Art streams to support the new Public Art Policy and HandbookConduct an Arts, Culture, Events & Heritage Services ReviewDevelop a Community Safety Action PlanOperationalize Phase 1 of the Fire Master PlanComplete a de-integration transition plan for Ridge Meadows RCMPEstablish a public participation and engagement frameworkIncrease community activity on Engage MR by 20%Conduct a participatory budget pilot projectFoundational Initiatives for Engaged, Healthy CommunityComplete a Business Retention & Expansion (BR&E) Analysis and Implementation PlanDevelop an Incentive Strategy for New Business AttractionDevelop an Investment Attraction Strategy for targeted industries, including a value/supply chain strategyEnsure that the business licensing process and service delivery is capable of processing 20% more applications annuallyCreate a formal, collaborative partnership with a post-secondary institutionEstablish a collaborative Tech Hub to specifically nurture the growth of technologically inclined entrepreneursComplete a Labour Market and Gap AnalysisImplement a net promotor score for Adventure Hub, Urban Hot Spots, and Farm Fresh experiences , set the baseline, and improve by 20%Increase film-based tourism by 10%Develop an event attraction strategy for tourist-driven events aligned with community-based eventsFoundational Initiatives for Diversified, Thriving EconomyDevelop the City's Indigenous Relations and Engagement StrategyHost two Council relationship-building meetings with Katzie First Nation and Kwantlen First Nation leadershipDevelop and implement a strategy, including standards and principles, to provide exceptional customer experiencesDevelop an evaluation framework for ongoing customer experience assessmentEnsure that 75% of existing policies have been updated within the last 2 yearsImplement an Enterprise Performance Management system (EPM)Develop and implement an enhanced risk management programDevelop a records management programDevelop a business continuity programConduct one Emergency Operations Centre exerciseDeploy a continuous improvement program and conduct training with a cohort of staffDevelop an Intergovernmental Relations Strategy for relationship building and advocacy to advance key city prioritiesReview and consolidate City fees and charges into a single bylaw with annual review datesComplete a major Development Cost Charges reviewOptimize the City’s business and financial planning processFoundational Initiatives for Governance & Corporate ExcellenceStrengthen the capacity of Fire Services to support a rapidly growing community by conducting a staffing model assessment, optimizing reporting structures for efficient service delivery, and implementing a comprehensive succession planning model.Plant 750 trees by Q4 2026
Update Housing StrategyCreate development application prioritization criteriaUpdate Housing Needs AssessmentConduct an incentive program feasibility assessmentDevelop pre-approved site plans for a range of housing unitsUpdate city-wide density bonusing programsIncrease staffing levels for business licensing processing Identify inclusionary zoning optionsDevelop concierge service to facilitate affordable housing developmentConduct wrap-around servicing assessment for the Lougheed Transit Corridor Area PlanReview parking and mobility requirements for transit-oriented areasComplete alignment of City of Maple Ridge regulations and policies with Homes for People provincial strategyConduct Staffing Model AssessmentEstablish benchmark timelines for Planning department processes and reviews within the development application processDesign and Develop Exempt Performance Management ProgramOptimize Reporting StructuresImplement Succession Planning ModelInclude a complete east to west AAA bike route from 240th to Maple Meadows station in the 5-year Capital PlanIncrease cycling network length by three kilometersInstall 30 secure bike and micro-mobility lockers within the civic centre areaUpdate funding strategy for asset replacement and maintenance building off existing funding policyEstablish servicing plans, including green infrastructure solutions, to service 3 key growth areasDevelop an Asset Management Strategy for the CityProvide update on Local Government Act - Bill 26Official Community Plan and Zoning Bylaw Update - Initial WorkDevelop a Climate Action PlanDevelop and implement green infrastructure design and maintenance specifications, guidelines, and performance standardsComplete Multi-Hazard Climate Risk and Vulnerability AssessmentConduct extreme temperature risk mapping analysisSecure Natural Resource Canada Zero Emissions Vehicle fundingDevelop master plan to reduce reliance on natural gas for all facilitiesImplement a solar energy project for a municipal facilityDevelop a framework for climate and resilience as a lens for City decision makingPhase 1: Install 20 Level 2 EV fleet chargersPhase 2: Install 20 Level-2 and 2 Level-3 EV fleet EV chargersDevelop an Urban Forest Management StrategyEstablish an inventory and baseline of bio-diversity healthDevelop a strategy to manage the health of the McKenney Creek systemDevelop City-specific criteria on financial access fundingHost 3 Rock the Block EventsComplete Recreation Facility Accessibilty AuditSupport the Maple Ridge 2024 BC Summer GamesConduct an aquatics feasibility study to contemplate a second aquatics facilityDevelop a Volunteer Retention Strategy for BC Summer Games VolunteersMaple Ridge 150 Celebration EventsConduct an Arts, Culture, Events & Heritage Services ReviewTransition the Public Art guidelines into a policy for Council endorsementFire Master Plan #17 Career Suppression CapacityFire Master Plan #20 Prevention BranchFire Master Plan # 3 Corporate IntegrationFire Master Plan # 8 Climate Change & # 28 ApparatusComplete a de-integration transition plan for Ridge Meadows RCMPFire Master Plan # 31 Emergency Program ResourcingDevelop a Community Safety Action PlanIncrease community activity on Engage MR by 20%Develop and implement public engagement framework and toolkitConduct a participatory budget pilot projectContract with Community Safety Expert ConsultantsImplement Heritage Grant Five-Year Pilot ProgramDevelop Heritage Related Event connected to Maple Ridge 150Implement Overnight Security Services in Downtown CoreDevelop an Incentive Strategy for New Business AttractionComplete business license process and digital application reviewConduct investment attraction analysis and Implementation plan for targeted industriesDevelop business retention and expansion analysis and implementation planEstablish a collaborative Tech Hub to specifically nurture the growth of technologically inclined entrepreneursCollaborate with post-secondary institutions on feasibility study to develop and sustain program training that addresses workforce needsPre-work for: Creating a formalized partnership with a post secondary institutionConduct Labour Market Gap AnalysisElectrification of Railway Lot for film (Creative BC Reel Green Grant) and continued through BC hydro incentive offerImplement Net Promoter Score for Adventure Hub, Urban Hot Spots, and Farm Fresh Experiences with a set baseline and improve by 20% by the end of 2025Develop an Event Attraction Strategy for Tourist-driven Events Aligned with Community Based EventsComplete regulatory review of eco-tourism, adventure tourism and agri-tourism policiesImplement a circular economy program to re-purpose film set materialsFacilitate Downtown Revitalization InitiativesConduct Albion Industrial Land Use and Servicing AnalysisRefresh Agricultural PlanDevelop a Framework for Municipal Truth and ReconciliationParticipate in regular Council to Council meetings with Katzie and Kwantlen First Nations.Develop and implement a customer experience strategy and frameworkDevelop an evaluation framework for ongoing customer experience assessmentImplement an Enterprise Performance Management systemComplete a Policy ReviewDevelop the City's Intergovernmental Relations Strategy Develop a Risk Management framework to enable the development of a programFacilitate the development of a Business Continuity ProgramImplement a continuous improvement Centre of ExcellenceComplete development of a records management frameworkConduct one Emergency Operations Centre exerciseOptimize the City’s business and financial planning processMajor DCC AmendmentReview and consolidate Building Services Department feesReview and consolidate Soil Removal, Tree Protection and Highway & Traffic feesReview and consolidate Fire Protection, Cemetery, Water Service and Sewer Service feesReview Police Services Fees and ChargesUpdate Financial Sustainability PolicyProtect and conserve 9 hectares of landDesign, Develop and Implement Learning and Development FrameworkCommence Negotiations and Collective Bargaining with IAFF for 2022 onwardsCommence Negotiations and Collective Bargaining with CUPE for 2023 onwardsInitiate HRIS requirements gathering and feasibility studyDesign Occupational Health & Safety Strategic PlanHost one regional Leadership Summit in 2024Seek funding and apply for tree planting grants to support tree planting effortsDevelop Archaeological Management PlanFire Master Plan #24 New Fire StationsHost tree planting event with the communityUpdate bylaws, policies and the OCP to reflect the direction of the Urban Forest Management Strategy, starting with the Tree Protection and Management Bylaw
Governance
City of Maple Ridge Corporate Plan

Governance & Corporate Excellence Priority Statement

Responsive and accessible government is paramount to building public trust. We build that trust through the City’s communications, transparent engagement and customer-centric service experiences. We honour our service to our community through prudent financial management, effective public policy and transparent decision-making.
Not Started

Initiative Status Snapshot
Governance & Corporate Excellence

Loading...

Chart

Pie chart with 6 slices.
Initiative Status Snapshot (Chart Type: Pie) Plot Bands In Progress: 37.0% (10) Needs Attention: 3.7% (1) Under Review: 0.0% (0) Not Started: 18.5% (5) Complete: 37.0% (10) Not Updated: 3.7% (1)
End of interactive chart.

Status Legend

Symbol Status Title
  Key Result or Initiative in Progress

Key Result Partially Met - No Further Action

Key Result Fully Met - No Further Action

Initiative Complete

Initiative Under Review

Initiative Needs Attention

Key Result or Initiative Not Started

Key Result Not Met
Key Results
KR End Date
Initiatives
Initiative End Date
Initiative Status Icon
Initiative External Update
Q3-24
Q4-24
Q4-24
Objectives
Not Defined
Identify and commit to opportunities for the City to move forward on a path of Truth and Reconciliation
In Progress
Develop the City's Indigenous Relations and Engagement Strategy
12/31/25
Develop a Framework for Municipal Truth and Reconciliation
3/31/25
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan
  • Work is underway on the development the City's Indigenous Relations and Engagement Strategy
  • Staff-led Indigenous Advisory Circle has been formed
  • Briefing update for Council scheduled for early in the New Year
Met
Host two Council relationship-building meetings with Katzie First Nation and Kwantlen First Nation leadership
12/31/24
Participate in regular Council to Council meetings with Katzie and Kwantlen First Nations.
12/31/24
Complete
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan

Council to Council regular meetings have been established.

Meeting will continue to occur progressively throughout the year.

Objectives
Not Defined
Deliver an exceptional customer experience across City services
In Progress
Develop and implement a strategy, including standards and principles, to provide exceptional customer experiences
6/30/25
Develop and implement a customer experience strategy and framework
3/28/25
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan
  • Completed Needs Assessment Report of current services and interactions, including:
    • Internal staff survey
    • 13 - 1:1 B2B interviews
    • Community survey
    •  Environmental scan of other municipalities
  • Next steps involve developing corporate standards and procedure manual
  • Completion date extended to end of March in order to provide sufficient time to plan and provide corporate training
Not Started
Develop an evaluation framework for ongoing customer experience assessment
3/31/25
Develop an evaluation framework for ongoing customer experience assessment
3/31/25
Not Started
City of Maple Ridge Corporate Plan
Not Started
City of Maple Ridge Corporate Plan
Objectives
Not Defined
Be accountable to the public through open and responsive governance
In Progress
Ensure that 75% of existing policies have been updated within the last 2 years
12/31/25
Complete a Policy Review
12/31/25
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

Review and amendments of policies is ongoing, including rescinding outdated Council policies.

Met
Implement an Enterprise Performance Management system (EPM)
6/30/24
Implement an Enterprise Performance Management system
6/30/24
Complete
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan

System has been deployed successfully. 

Objectives
Not Defined
Ensure the City is organizationally resilient, ready to adapt to a changing environment
In Progress
Develop and implement an enhanced risk management program
9/30/26
Develop a Risk Management framework to enable the development of a program
9/30/26
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan
  • Funding for project approved as part of 2025 business planning process
  • Project scoping underway with procurement process to launch in Q1 2025
Met
Develop a records management program
9/30/24
Complete development of a records management framework
9/30/24
In Progress
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan

The Records Management Policy provides the framework that will guide records management for current and future record keeping of the City. 

Not Started
Develop a business continuity program
3/31/25
Facilitate the development of a Business Continuity Program
3/31/25
Not Started
City of Maple Ridge Corporate Plan
Not Started
City of Maple Ridge Corporate Plan
Met
Conduct one Emergency Operations Centre exercise
12/31/24
Conduct one Emergency Operations Centre exercise
12/31/24
In Progress
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan

 Emergency Program Manager - Edd Bennett conducted on October 31, 2024 with the EOC Leadership Team.

 

Met
Deploy a continuous improvement program and conduct training with a cohort of staff
9/30/24
Implement a continuous improvement Centre of Excellence
12/31/24
In Progress
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan
  • Program development is complete, transitioning to implementation
  • Since August, 502 staff members have completed the base training course
  • Two cohorts (25 staff members) have completed intermediate-level training in 2024
  • Four cross-functional process reviews—Business Planning, Civic Addressing, Communications, and Business Licensing—have been completed, with the outcomes set to be integrated into operations
  • A report summarizing progress and findings will be presented to Council in early 2025
Met
Develop an Intergovernmental Relations Strategy for relationship building and advocacy to advance key city priorities
6/30/24
Develop the City's Intergovernmental Relations Strategy
12/31/24
In Progress
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan

A City Intergovernmental Relations Strategy building upon the Maple Ridge Moves Plan is being developed which will progress Council's Strategic plan and key priorities for relationship building at all levels of government and the advancement of partnerships.

Objectives
Not Defined
Ensure organization and financial alignment to achieve Strategic Priorities and meet the needs of our growing community
In Progress
Review and consolidate City fees and charges into a single bylaw with annual review dates
3/31/25
Review and consolidate Building Services Department fees
6/30/25
In Progress
City of Maple Ridge Corporate Plan
Not Started
City of Maple Ridge Corporate Plan
  • Scope of work is now included in Development Services Optimization project
  • Deliverables include benchmarking against comparator municipalities
  • Outputs from consultant analysis will inform recommendations for Council consideration
  • Contracted awarded in November with dependencies informing the Building fees to be completed in Q2 2025

 

Review and consolidate Soil Removal, Tree Protection and Highway & Traffic fees
3/31/25
Not Started
City of Maple Ridge Corporate Plan
Not Started
City of Maple Ridge Corporate Plan
Review and consolidate Fire Protection, Cemetery, Water Service and Sewer Service fees
3/31/25
Not Started
City of Maple Ridge Corporate Plan
Not Started
City of Maple Ridge Corporate Plan
Review Police Services Fees and Charges
3/28/25
In Progress
City of Maple Ridge Corporate Plan
Needs Attention
City of Maple Ridge Corporate Plan
  • Regional analysis is complete and recommended rates identified
  • A Council report recommending the new fees will be presented at Committee of the Whole in Q1, 2025.
In Progress
Complete a major Development Cost Charges review
12/31/25
Major DCC Amendment
12/31/25
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan
  • Reviewed Request For Proposals from other municipalities for reference
  • Scope to include an interim Amenity Cost Charge Bylaw in advance of the Major Development Cost Charge review
  • Request For Proposals for consulting services to be issued in Q1 2025
Met
Optimize the City’s business and financial planning process
12/31/24
Optimize the City’s business and financial planning process
6/28/24
Complete
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan
  • Process review recommendations complete
  • Near-term enhancements will be embedded in the 2025 Business Planning process by July
  • Long-term enhancements to be included in 2026 Business Planning process
  • Council to receive 2025 Business Planning Guidelines in July
Objectives
Not Defined
Foundational Initiatives for Governance & Corporate Excellence
In Progress
Foundational Initiatives for Governance & Corporate Excellence
N/A
Design and Develop Exempt Performance Management Program
3/31/25
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

Performance planning framework developed. System software development in progress. Leadership pilot program has commenced.

Update Financial Sustainability Policy
12/31/25
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

The following policies were reviewed and adopted by Council on October 8, 2024

  • Gaming Revenues
  • Proceeds of Sale of Municipal Land
  • Staff Expenses 
  • Council Expense

Work on other financial policies continues.

Design, Develop and Implement Learning and Development Framework
3/31/25
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan
  • Learning & Development framework developed
  • Working with 3rd party educational institutions to support the L&D Framework
  • Curriculums are being defined and developed
  • Financial proposals have been provided
  • Developing interval workshop series for staff
Commence Negotiations and Collective Bargaining with IAFF for 2022 onwards
6/30/24
Complete
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan
Commence Negotiations and Collective Bargaining with CUPE for 2023 onwards
6/30/24
Complete
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan
Initiate HRIS requirements gathering and feasibility study
12/31/24
Complete
City of Maple Ridge Corporate Plan
Not Defined
City of Maple Ridge Corporate Plan
Design Occupational Health & Safety Strategic Plan
12/31/26
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

Strategic Health and Safety framework developed. Work on key foundational pillars of program has commenced. Strategic plan drafted and reviewed. Action planning work underway based on CORE audit recommendations.

Host one regional Leadership Summit in 2024
5/30/25
Needs Attention
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

This initiative was deferred to 2025. Preparatory work is underway. 

Develop Archaeological Management Plan
12/31/24
In Progress
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan

An internal City staff working group is reviewing current archaeological protection, preservation and management policy.  Permitting is being reviewed in alignment with Provincial Archaeological legislation, policies and procedures as directed by the Archaeology Branch and in adherence with the Heritage and Conservation Act.