Liveable CommunityClimate LeadershipEngaged, Healthy CommunityDiversified, Thriving EconomyGovernanceCity of Maple Ridge Corporate PlanCity of Maple Ridge Corporate PlanCity of Maple Ridge Corporate PlanCity of Maple Ridge Corporate PlanCity of Maple Ridge Corporate Plan
Facilitate expanded housing diversity and supply, to promote attainabilityImprove mobility with safe, sustainable and effective transportation optionsDevelop infrastructure that positions the City to provide accessible and sustainable services while accommodating growthFoundational Initiatives for Liveable CommunityMitigate and adapt to the impacts of climate changeReduce municipal and community greenhouse gas emissions in alignment with adopted targetsEnhance and protect the health of our natural environmentFoundational Initiatives for Climate Leadership & Environmental StewardshipProvide a diversity of inclusive and accessible recreation opportunitiesBuild and celebrate community pride, strengthening community connections to foster a sense of belongingPromote a vibrant arts and culture communityEnsure the safety and enhance the well-being of residentsImprove community engagement with the CityFoundational Initiatives for Engaged, Healthy CommunityAttract, retain and expand business investment to diversify the tax base and increase local employmentExpand training and educational options in Maple Ridge to build a skilled workforce that attracts innovative businessesExplore and maximize tourism opportunities as a means to further diversify the local economyFoundational Initiatives for Diversified, Thriving EconomyIdentify and commit to opportunities for the City to move forward on a path of Truth and ReconciliationDeliver an exceptional customer experience across City servicesBe accountable to the public through open and responsive governanceEnsure the City is organizationally resilient, ready to adapt to a changing environmentEnsure organization and financial alignment to achieve Strategic Priorities and meet the needs of our growing communityFoundational Initiatives for Governance & Corporate Excellence
OKRCreate development application prioritization criteriaIncrease housing supply, as measured by permitted units, by 2.5%Secure 30 below market housing unitsIncrease the multi-unit housing portion of building stock by 4%Establish benchmark timelines for internal City processes and reviews within the development application processComplete alignment of CMR regulations and policies with Homes for People provincial strategyInclude a complete east to west AAA bike route from 240th to Maple Meadows station in the 5-year Capital PlanInstall 30 secure bike and micro-mobility lockers within the civic centre areaIncrease cycling network length by three kilometersUpdate funding strategy for asset replacement and maintenance building off existing funding policyDevelop an Asset Management StrategyEstablish servicing plans, including green infrastructure solutions, to service 3 key growth areasFoundational Initiatives for Liveable CommunityDevelop and adopt a Climate Action PlanDevelop and implement green infrastructure design and maintenance specifications, guidelines, and performance standardsDevelop a master plan for reducing the reliance on natural gas for all facilities and implement a solar energy projectDevelop framework for climate and resilience as a lens for City decision makingEnsure the City is green fleet ready for passenger vehicles & light-duty fleetEstablish an inventory and baseline of bio-diversity healthDevelop a strategy to manage the health of the McKenney Creek systemProtect and conserve 9 hectares of landComplete an Urban Forest Management StrategyFoundational Initiatives for Climate Leadership & Environmental StewardshipConduct Recreation Facility Accessibility audit to Rick Hansen Guideline standardsEnsure at least 70% of residents, as measured by households, have access to one free community event within a 15-minute walk of their homeIncrease participation in subsidized recreation programs by 10% through the development of City-specific criteria on financial access fundingConduct a Recreation Facility Feasibility StudySupport the Maple Ridge 2024 BC Summer GamesDevelop and deliver four events to celebrate the 150th Anniversary of Maple RidgeIncrease participation in City supported volunteer programs by 10%Implement Public Art streams to support the new Public Art Policy and HandbookInitiate, through partnership, a Museum Needs AssessmentDevelop a Community Safety Action PlanOperationalize Phase 1 of the Fire Master PlanComplete a de-integration transition plan for Ridge Meadows RCMPEstablish a public participation and engagement frameworkIncrease community activity on Engage MR by 20%Conduct a participatory budget pilot projectFoundational Initiatives for Engaged, Healthy CommunityComplete a Business Retention & Expansion (BR&E) Analysis and Implementation PlanDevelop an Incentive Strategy for New Business AttractionDevelop an Investment Attraction Strategy for targeted industries, including a value/supply chain strategyEnsure that the business licensing process and service delivery is capable of processing 20% more applications annuallyCreate a formal, collaborative partnership with a post-secondary institutionEstablish a collaborative Tech Hub to specifically nurture the growth of technologically inclined entrepreneursComplete a Labour Market and Gap AnalysisImplement a net promotor score for Adventure Hub, Urban Hot Spots, and Farm Fresh experiences , set the baseline, and improve by 20%Increase film-based tourism by 10%Develop an event attraction strategy for tourist-driven events aligned with community-based eventsFoundational Initiatives for Diversified, Thriving EconomyDevelop the City's Indigenous Relations and Engagement StrategyHost two Council relationship-building meetings with Katzie First Nation and Kwantlen First Nation leadershipDevelop and implement a strategy, including standards and principles, to provide exceptional customer experiencesDevelop an evaluation framework for ongoing customer experience assessmentEnsure that 75% of existing policies have been updated within the last 2 yearsImplement an Enterprise Performance Management system (EPM)Develop and implement an enhanced risk management programDevelop a records management programDevelop a business continuity programConduct one Emergency Operations Centre exerciseDeploy a continuous improvement program and conduct training with a cohort of staffDevelop an Intergovernmental Relations Strategy for relationship building and advocacy to advance key city prioritiesReview and consolidate City fees and charges into a single bylaw with annual review datesComplete a major Development Cost Charges reviewOptimize the City’s business and financial planning processFoundational Initiatives for Governance & Corporate Excellence
Update Housing StrategyCreate development application prioritization criteriaUpdate Housing Needs AssessmentConduct an incentive program feasibility assessmentDevelop pre-approved site plans for a range of housing unitsUpdate city-wide density bonusing programsIncrease staffing levels for business licensing processing Identify inclusionary zoning optionsDevelop concierge service to facilitate affordable housing developmentConduct wrap-around servicing assessment for the Lougheed Transit Corridor Area PlanReview parking and mobility requirements for transit-oriented areasComplete alignment of City of Maple Ridge regulations and policies with Homes for People provincial strategyEstablish benchmark timelines for Planning department processes and reviews within the development application processDesign and Develop Exempt Performance Management ProgramInclude a complete east to west AAA bike route from 240th to Maple Meadows station in the 5-year Capital PlanIncrease cycling network length by three kilometersInstall 30 secure bike and micro-mobility lockers within the civic centre areaUpdate funding strategy for asset replacement and maintenance building off existing funding policyEstablish servicing plans, including green infrastructure solutions, to service 3 key growth areasDevelop an Asset Management Strategy for the CityProvide update on Local Government Act - Bill 26Official Community Plan and Zoning Bylaw Update - Initial WorkDevelop a Climate Action PlanDevelop and implement green infrastructure design and maintenance specifications, guidelines, and performance standardsComplete Multi-Hazard Climate Risk and Vulnerability AssessmentConduct extreme temperature risk mapping analysisSecure Natural Resource Canada Zero Emissions Vehicle fundingDevelop master plan to reduce reliance on natural gas for all facilitiesImplement a solar energy project for a municipal facilityDevelop a framework for climate and resilience as a lens for City decision makingPhase 1: Install 20 Level 2 EV fleet chargersPhase 2: Install 20 Level-2 and 2 Level-3 EV fleet EV chargersDevelop an Urban Forest Management StrategyEstablish an inventory and baseline of bio-diversity healthDevelop a strategy to manage the health of the McKenney Creek systemDevelop City-specific criteria on financial access fundingHost 3 Rock the Block EventsComplete Recreation Facility Accessibilty AuditSupport the Maple Ridge 2024 BC Summer GamesConduct an aquatics feasibility study to contemplate a second aquatics facilityDevelop a Volunteer Retention Strategy for BC Summer Games VolunteersMaple Ridge 150 Celebration EventsInitiate a Museum Needs AssessmentTransition the Public Art guidelines into a policy for Council endorsementFire Master Plan #17 Career Suppression CapacityFire Master Plan #20 Prevention BranchFire Master Plan # 3 Corporate IntegrationFire Master Plan # 8 Climate Change & # 28 ApparatusComplete a de-integration transition plan for Ridge Meadows RCMPFire Master Plan # 31 Emergency Program ResourcingDevelop a Community Safety Action PlanIncrease community activity on Engage MR by 20%Develop and implement public engagement framework and toolkit.Conduct a participatory budget pilot projectContract with Community Safety Expert ConsultantsImplement Heritage Grant Five-Year Pilot ProgramDevelop Heritage Related Event connected to Maple Ridge 150Implement Overnight Security Services in Downtown CoreDevelop an Incentive Strategy for New Business AttractionComplete business license process and digital application reviewConduct investment attraction analysis and Implementation plan for targeted industriesDevelop business retention and expansion analysis and implementation planEstablish a collaborative Tech Hub to specifically nurture the growth of technologically inclined entrepreneursCollaborate with post-secondary institutions on feasibility study to develop and sustain program training that addresses workforce needsPre-work for: Creating a formalized partnership with a post secondary institutionConduct Labour Market Gap AnalysisElectrification of Railway Lot for film (Creative BC Reel Green Grant) and continued through BC hydro incentive offerImplement Net Promoter Score for Adventure Hub, Urban Hot Spots, and Farm Fresh Experiences with a set baseline and improve by 20% by the end of 2025Develop an Event Attraction Strategy for Tourist-driven Events Aligned with Community Based EventsComplete regulatory review of eco-tourism, adventure tourism and agri-tourism policiesImplement a circular economy program to re-purpose film set materialsFacilitate Downtown Revitalization InitiativesConduct Albion Industrial Land Use and Servicing AnalysisRefresh Agricultural PlanDevelop a Framework for Municipal Truth and ReconciliationFacilitate regular Council to Council meetings with Katzie and Kwantlen First Nations.Develop and implement a customer experience strategy and frameworkDevelop an evaluation framework for ongoing customer experience assessmentImplement an Enterprise Performance Management systemComplete a Policy ReviewDevelop the City's Intergovernmental Relations Strategy Develop a Risk Management framework to enable the development of a programFacilitate the development of a Business Continuity ProgramImplement a continuous improvement Centre of ExcellenceComplete development of a records management frameworkConduct one Emergency Operations Centre exerciseOptimize the City’s business and financial planning processMajor DCC AmendmentReview and consolidate Building Services Department feesReview and consolidate Soil Removal, Tree Protection and Highway & Traffic feesReview and consolidate Fire Protection, Cemetery, Water Service and Sewer Service feesReview Police Services Fees and ChargesUpdate Financial Sustainability PolicyProtect and conserve 9 hectares of landDesign, Develop and Implement Leadership Learning and Development StrategyCommence Negotiations and Collective Bargaining with IAFF for 2022 onwardsCommence Negotiations and Collective Bargaining with CUPE for 2023 onwardsDesign and Develop an Overarching Resourcing PlanInitiate HRIS requirements gathering and feasibility studyDesign Occupational Health & Safety Strategic PlanHost one regional Leadership Summit in 2024Develop Archaeological Management Plan
Governance
City of Maple Ridge Corporate Plan

Governance & Corporate Excellence Priority Statement

Responsive and accessible government is paramount to building public trust. We build that trust through the City’s communications, transparent engagement and customer-centric service experiences. We honour our service to our community through prudent financial management, effective public policy and transparent decision-making.
Not Started

Initiative Status Snapshot
Governance & Corporate Excellence

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Chart

Pie chart with 6 slices.
Initiative Status Snapshot (Chart Type: Pie) Plot Bands In Progress: 51.9% (14) Needs Attention: 0.0% (0) Under Review: 0.0% (0) Not Started: 22.2% (6) Complete: 22.2% (6) Not Updated: 3.7% (1)
End of interactive chart.

Status Legend

Symbol Name
In Progress
Needs Attention
Under Review
Not Started
Complete
Key Results
KR End Date
Initiatives
Initiative End Date
Initiative Status Icon
Initiative External Update
Q1-24
Q2-24
Q2-24
Objectives
Not Defined
Identify and commit to opportunities for the City to move forward on a path of Truth and Reconciliation
In Progress
Develop the City's Indigenous Relations and Engagement Strategy
12/31/24
Develop a Framework for Municipal Truth and Reconciliation
12/31/24
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

Work has begun in June with the support of Indigenous consulted services to engage on various relationship building, project-based initiatives and the development of a City Indigenous Relations Strategy.

Complete
Host two Council relationship-building meetings with Katzie First Nation and Kwantlen First Nation leadership
12/31/24
Facilitate regular Council to Council meetings with Katzie and Kwantlen First Nations.
12/31/24
In Progress
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan

Council to Council regular meetings have been established.

Meeting will continue to occur progressively throughout the year.

Objectives
Not Defined
Deliver an exceptional customer experience across City services
In Progress
Develop and implement a strategy, including standards and principles, to provide exceptional customer experiences
6/30/25
Develop and implement a customer experience strategy and framework
11/30/24
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan
  • Request for Proposals closed on June 18 with seven submissions.
  • Evaluation panel to review submissions in early July.
  • Project kick-off anticipated for September.
Not Started
Develop an evaluation framework for ongoing customer experience assessment
3/31/25
Develop an evaluation framework for ongoing customer experience assessment
3/31/25
Not Started
City of Maple Ridge Corporate Plan
Not Started
City of Maple Ridge Corporate Plan

Initiation of this project is dependent on the development of the customer experience framework.

Objectives
Not Defined
Be accountable to the public through open and responsive governance
In Progress
Ensure that 75% of existing policies have been updated within the last 2 years
12/31/25
Complete a Policy Review
12/31/25
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

Review of policies is ongoing. 

Policies no. 5.47, 5.48 and 30.13 rescinded in June 2024. 

Complete
Implement an Enterprise Performance Management system (EPM)
6/30/24
Implement an Enterprise Performance Management system
6/30/24
In Progress
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan

System has been deployed successfully. 

Objectives
Not Defined
Ensure the City is organizationally resilient, ready to adapt to a changing environment
Not Started
Develop and implement an enhanced risk management program
9/30/26
Develop a Risk Management framework to enable the development of a program
9/30/26
Not Started
City of Maple Ridge Corporate Plan
Not Started
City of Maple Ridge Corporate Plan
In Progress
Develop a records management program
9/30/24
Complete development of a records management framework
9/30/24
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

The Records Management Framework project plan and charter is being drafted to capture framework, technical, legislative, and corporate requirements.

Not Started
Develop a business continuity program
3/31/25
Facilitate the development of a Business Continuity Program
3/31/25
Not Started
City of Maple Ridge Corporate Plan
Not Started
City of Maple Ridge Corporate Plan
Not Started
Conduct one Emergency Operations Centre exercise
12/31/24
Conduct one Emergency Operations Centre exercise
12/31/24
Not Started
City of Maple Ridge Corporate Plan
Not Started
City of Maple Ridge Corporate Plan
In Progress
Deploy a continuous improvement program and conduct training with a cohort of staff
9/30/24
Implement a continuous improvement Centre of Excellence
12/31/24
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan
  • Program development is complete
  • Internal marketing and educational campaign to take place over the summer
  • Base training to be made available to staff in July
  • First cohort to commence advanced training in September

 

In Progress
Develop an Intergovernmental Relations Strategy for relationship building and advocacy to advance key city priorities
6/30/24
Develop the City's Intergovernmental Relations Strategy
9/30/24
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

A City Intergovernmental Relations Strategy building upon the Maple Ridge Moves Plan is being developed which will progress Council's Strategic plan and key priorities for relationship building at all levels of government and the advancement of partnerships.

Objectives
In Progress
Ensure organization and financial alignment to achieve Strategic Priorities and meet the needs of our growing community
In Progress
Review and consolidate City fees and charges into a single bylaw with annual review dates
3/31/25
Review and consolidate Building Services Department fees
12/30/24
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan
  • Building fees to be updated in conjunction with comprehensive Building Bylaw review.
  • Revies currently underway with amended Building Bylaw anticipated for late 2024.
Review and consolidate Soil Removal, Tree Protection and Highway & Traffic fees
9/30/24
Not Started
City of Maple Ridge Corporate Plan
Not Started
City of Maple Ridge Corporate Plan
Review and consolidate Fire Protection, Cemetery, Water Service and Sewer Service fees
3/31/25
Not Started
City of Maple Ridge Corporate Plan
Not Started
City of Maple Ridge Corporate Plan
Review Police Services Fees and Charges
6/7/24
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan
  • Regional analysis is complete and recommended rates identified.
  • A Council report recommending the new fees will be presented in July.
In Progress
Complete a major Development Cost Charges review
12/31/25
Major DCC Amendment
12/31/25
In Progress
City of Maple Ridge Corporate Plan
Not Defined
City of Maple Ridge Corporate Plan
Complete
Optimize the City’s business and financial planning process
12/31/24
Optimize the City’s business and financial planning process
6/28/24
In Progress
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan
  • Process review recommendations complete
  • Near-term enhancements will be embedded in the 2025 Business Planning process by July
  • Long-term enhancements to be included in 2026 Business Planning process
  • Council to receive 2025 Business Planning Guidelines in July
Objectives
Not Defined
Foundational Initiatives for Governance & Corporate Excellence
In Progress
Foundational Initiatives for Governance & Corporate Excellence
N/A
Design and Develop Exempt Performance Management Program
3/31/25
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

Performance planning framework developed. System software development in progress.

Update Financial Sustainability Policy
12/31/24
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

Work is in preliminary phases.

Design, Develop and Implement Leadership Learning and Development Strategy
3/31/25
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan
  • Learning & Development framework developed
  • Strategy being refined.
  • Commencement on workplan underway. 
Commence Negotiations and Collective Bargaining with IAFF for 2022 onwards
6/30/24
In Progress
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan

Awaiting final edits and finishing touches on documentation from RES 360 (Metro Van)  

Commence Negotiations and Collective Bargaining with CUPE for 2023 onwards
6/30/24
In Progress
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan

This item is in Closed Meeting.

Initiate HRIS requirements gathering and feasibility study
12/31/24
Complete
City of Maple Ridge Corporate Plan
Complete
City of Maple Ridge Corporate Plan

Requirements have been gathered. Waiting on completion of financial ERP rollout. 

Design Occupational Health & Safety Strategic Plan
1/31/25
In Progress
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

Strategic Health and Safety framework developed. Work on key foundational pillars of program has commenced.

Host one regional Leadership Summit in 2024
11/29/24
Not Started
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

One Leadership Summit is earmarked for Fall (November) 2024.

Develop Archaeological Management Plan
12/31/24
Not Started
City of Maple Ridge Corporate Plan
In Progress
City of Maple Ridge Corporate Plan

The City is building out and refining key current archaeological policy, protocols and processes that will serve as a foundation while the broader Archaeological Management Plan is being developed.

Support for this work will be included in the scope of Indigenous Relations Consultants hired by IGR.

Design and Develop an Overarching Resourcing PlanHuman Resources
12/31/24
Needs Attention
City of Maple Ridge Corporate Plan
Needs Attention
City of Maple Ridge Corporate Plan

This is a closed item.