District Office of Student Services IEP

District Office of Student Services (2021-2022)

   Please fill out the blue columns in September:

Please fill out the yellow columns in May:

*Total new budget dollar amount based on continuous improvement learnings for future initiatives to support performance improvement.  Provide a dollar amount and explanation for your request. Note: this does not serve as a formal budget request. Requests are not guaranteed.
Strategic Theme(s) HLC Alignment Operational Tactic Performance Measure Target Performance Measure Results Continuous Improvement Results Met Requesting FY23 Budget Dollars If "yes", please describe*
Completed
Support a culture of contributing to a welcoming and inclusive institution for our students, staff and community.
2: Equity Diversity and Inclusion
  • 1-Mission
    •

    1) Incorporate session on diversity, equity and inclusion into the Student Services Professional Development Day.

    2) Promote training opportunities across the division and encourage participation.  

    Sessions incorporated at Student Services Professional Development Day.

    Multiple sessions related to diversity, equity and inclusion are offered at the Student Services Professional Development Day.

    There were four sessions offered as part of Student Services Professional Development Day, including: (1) Recognizing & Responding to Microaggressions, (2) Best Practices & Lessons Learned Working with Adult Students, (3) Introduction to the Office of Civil Rights, (4) Having an Impact: Serving the Underserved.  All sessions received favorable reviews on the evaluation. 

    Recommend to continue to incorporate sessions like these in the Professional Development Day.
    Completed
    No
    Partially Completed
    Implement recommended changes to the onboarding process for students entering in fall 2022.
    1: Student Success
  • 5-Resources Planning & Institutional Effectiveness
    •
  • 3-Teaching & Learning: Quality Resources & Support
    •

    Lead steering committee to implement the new funnel process recommendations.

    New processes implemented by April 2022.

    Students beginning in fall 2022 will have gone through the new funnel processes.

    Timeline for this project was extended to allow for more inclusive participation.  To day, process has been made on mapping the process from inquiry to registering for a new student advising and enrollment session. The work-groups were initially formed in late November and have been meeting since December.
    Partially Completed
    No
    Completed
    Encourage and support student services staff engagement in the student experience/SWIM workgroups.
    4: Culture and Environment
  • 5-Resources Planning & Institutional Effectiveness
    •

    Work with campus leadership to identify campus staff to participate on the workgroups.

    Participation in workgroups includes staff from all campuses in a variety of roles.

    25% of the student services team district-wide participates in a workgroup.

    Participation on each of the initial workgroups, included participation from a variety of student services areas and all locations. There are currently 44 individuals representing student service participating in the workgroups, representing 24.3% of the currently filled positions in student services.

    As these groups worked this spring, it became clear that there were points of connection and overlap with other work happening at the college. To more intentionally align the work of these workgroups with the FYE taskforce and Academic & Career Pathways, the initial workgroup structure has been expanded from four to eight teams.  An invitation to participate on these teams was extended to the entire campus community in April.
    Completed
    No
    Partially Completed
    Advance MCC's Culture of Assessment
    1: Student Success
  • 4-Teaching & Learning: Evaluation & Improvement
    •

    1) Provide support to the Testing and Financial Aid teams to get back on track with their functional unit assessments.

    2) Provide training and support to the Admissions and Academic Advising to begin their CAS self-studies. 

    1) Testing action plan is finalized and implemented. 

    2) Financial Aid self-study is finalized and presented. 

    2) Admissions and Academic Advising team is trained on and completes the CAS self-study process. 

    1) Testing finalizes plan by Nov. 20, 2021 and is ready to begin implementing their action plan in the spring 2022 semester.

    2) Financial Aid completes their self-study by Nov. 20, 2021 and present their self-study finding to the Student Services Deans and Directors by January 31, 2022.

    3) Initial training on the CAS self-study process occurs with Admissions and Academic Advising by November 1, 2021.  Admission and Academic Advising complete their self-studies by May 31, 2022.

    1) Testing has been making progress on their action plan and plans to have it completed in June. They are planning to administer a survey to students utilizing their services.  They will begin administering the survey in the 2022-23 academic year.

    2) Financial aid has been making progress on their self-study plan and plans to have it completed in June. 

    3)  The implementation of the process reviews related to admissions and academic advising as part of the Wolf Pack Experience Reimagined, changed the timeline for beginning these reviews. 

    The functional unit assessment part of the Student Success & Engagement Assessment Framework, needs to be re-evaluated and consider how it might better align with the IEP process.  The co-curricular assessment part of the framework has been going well.
    Partially Completed
    No
    Previous IEPs

    2020-2021: District Office of Student Services IEP
    Launch Page

    2020-2021: MCC Launch Page

    2021-2022: MCC Launch Page
    Definitions

    Operational Goal – What you plan to impact or achieve in the next institutional effectiveness cycle.  Identify 3 to 5 operational goals each cycle.
    Operational Tactic – A measurable step you will take to impact or achieve an operational goal.
    Performance Measurement – The identified measure you will use to track progress on a tactic. The stronger and more specific the performance measurement, the easier it will be to report results.
    Target – Used to communicate the level of performance you’re trying to achieve. This will serve as context or meaning of your collected data. 
    Results – The final data or outcome of what you measured in relation to the identified target.
    Continuous Improvement (CI) – Your learnings and future next steps for how you will apply your results in an effort to continually improve. Ideally, information should be relayed in 1-2 short paragraphs.
    Requesting Budget Dollars – Total dollar amount requested for FY 23 based on continuous improvement learnings for future initiatives to support performance improvement. Note: this does not serve as a formal budget request. Requests are not guaranteed.  

    Strategic Themes - 1) Student Success 2) Equity, Diversity & Inclusion 3) Resource Development & Alignment 4) Culture & Environment 5) Structure & Processes

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    HLC Criteria - 1) Mission 2) Integrity: Ethical & Responsible Conduct 3) Teaching & Learning: Quality Resources & Support 4) Teaching & Learning: Evaluation & Improvement 5) Resources Planning & Institutional Effectiveness 

        Mission

    1. The institution’s mission is articulated publicly and operationalized throughout the institution.
    2. The institution’s mission demonstrates commitment to the public good.
    3. The institution provides opportunities for civic engagement in a diverse, multicultural society and globally connected world, as appropriate within its mission and for the constituencies it serves.

        Integrity: Ethical and Responsible Conduct

    1. The institution establishes and follows policies and processes to ensure fair and ethical behavior on the part of its governing board, administration, faculty and staff.
    2. The institution presents itself clearly and completely to its students and to the public.
    3. The governing board of the institution is autonomous to make decisions in the best interest of the institution in compliance with board policies and to ensure the institution’s integrity. 
    4. The institution is committed to academic freedom and freedom of expression in the pursuit of truth in teaching and learning.
    5. The institution’s policies and procedures call for responsible acquisition, discovery and application of knowledge by its faculty, staff and students.

        Teaching and Learning: Quality, Resources and Support 

    1. The rigor of the institution’s academic offerings is appropriate to higher education.
    2. The institution offers programs that engage students in collecting, analyzing and communicating information; in mastering modes of intellectual inquiry or creative work; and in developing skills adaptable to changing environments.
    3. The institution has the faculty and staff needed for effective, high-quality programs and student services.
    4. The institution provides support for student learning and resources for effective teaching.

        Teaching and Learning: Evaluation and Improvement 

    1. The institution ensures the quality of its educational offerings.
    2. The institution engages in ongoing assessment of student learning as part of its commitment to the educational outcomes of its students.
    3. The institution pursues educational improvement through goals and strategies that improve retention, persistence and completion rates in its degree and certificate programs.

        Institutional Effectiveness, Resources and Planning 

    1. Through its administrative structures and collaborative processes, the institution’s leadership demonstrates that it is effective and enables the institution to fulfill its mission.
    2. The institution’s resource base supports its educational offerings and its plans for maintaining and strengthening their quality in the future.
    3. The institution engages in systematic and integrated planning and improvement.