The annual MCC Institutional Effectiveness Plan (IEP) Cycle runs from June through May. In June, Planning Unit Managers (PUMs) identify unique operational goals they plan to impact over the course of the IEP Cycle. For each operational goal, PUMs identify at least one operational tactic, and each operational tactic has a corresponding performance measure and target. PUMs also identify how each operational goal supports its corresponding shared service/campus plan, the College's overarching strategic plan, and the Higher Learning Commission's (HLC) criteria for accreditation.
In May, PUMs close the IEP Cycle by recording every operational goal's performance measure result, completion status, and plans for continual improvement. Additionally, PUMs are able to request fiscal resources related to their IEP for the immediately upcoming fiscal year starting in July.
To open the annual IEP cycle, PUMs fill out the blue boxes in June.
Increase student satisfaction with student facing technology each year by 1%.
Research employee and student customer service surveys in Solar Winds
Increase by 1%. Put current satisfaction number here
To close the annual IEP Cycle, PUMs fill out the yellow boxes in May.
*Total budget impact based on continuous improvement learnings for future initiatives to support performance improvement. Provide a dollar amount and explanation of your course of action.