Not Defined
MCC will provide information technology that creates value for MCC employees and students.
District Office of Information Technology - Systems Infrastructure (2023-2024)


The annual MCC Institutional Effectiveness Plan (IEP) Cycle runs from June through May. In June, Planning Unit Managers (PUMs) identify unique operational goals they plan to impact over the course of the IEP Cycle. For each operational goal, PUMs identify at least one operational tactic, and each operational tactic has a corresponding performance measure and target. PUMs also identify how each operational goal supports its corresponding shared service/campus plan, the College's overarching strategic plan, and the Higher Learning Commission's (HLC) criteria for accreditation.

In May, PUMs close the IEP Cycle by recording every operational goal's performance measure result, completion status, and plans for continual improvement. Additionally, PUMs are able to request fiscal resources related to their IEP for the immediately upcoming fiscal year starting in July.

To open the annual IEP cycle, PUMs fill out the blue boxes in June.

Operational Goal

MCC will provide information technology that creates value for MCC employees and students.

Operational Tactic


1. Increase student satisfaction with student-facing technology

2. Increase satisfaction with employee-facing technology

Performance Measure

1. Percentage of service total uptime

2. Percentage increase in employee and student satisfaction with technology.


Target

1.

 

  • Printer uptime – 99%
  • Wireless uptime – 99%
  • Internet uptime – 99%
  • Server uptime – 99%
  • Phone uptime – 99%

 

2. An increase of 1% each. 

 

Organizational Goal(s) Alignment

  • A4 Expand high-impact practices to become a student-ready college
  • C3 Develop 21st century technology infrastructure

IT Plan 3-yr Goal(s) Alignment

  • MCC will provide information technology that creates value for MCC employees and students.

HLC Alignment

  • 1-Mission
  • 3-Teaching & Learning: Quality Resources & Support

Will you need data from Institutional Research?

Yes

To close the annual IEP Cycle, PUMs fill out the yellow boxes in May.

Performance Measure Results

Results Met

Continuous Improvement

Future Budget Impact?

If "yes", please describe*

*Total budget impact based on continuous improvement learnings for future initiatives to support performance improvement. Provide a dollar amount and explanation of your course of action.

Attachments