Exceptional Quality of Life

Street Pothole Repairs

Public Works

Metric Definition

The percent of the City’s total annual “pothole repairs” completed within 24 hours of notification.

Target Definition

The "Target" is 95% or greater to be in the top quartile of the UNC SoG Benchmarking Study respondents; "Close to Target" is 90% or greater; less than 90% “Needs improvement”.

Organizational Effect

To more effectively and efficiently track and monitor street maintenance requirements, the City of Goldsboro's Street Maintenance Section incorporated City Works, an asset management software program, to track all street maintenance and repairs. Information collected will be used to better prioritize where future funds should be spent to ensure continued success.

Target Data

The Public Works Department defines the targets; Street Maintenance Division maintains records and tracks all pothole and utility cut repairs in real-time. The data is consolidated and used to determine the overall percentage of repairs completed within 24 hours of notification.

Significance

By monitoring this metric, we are better able to ensure the City meets and/or exceeds citizens' expectations.