Not Defined

90% Response Time (8:00 Goal)

Fire Department
90% Response Time (8:00 Goal)
Chart
Combination chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 10.
End of interactive chart.
Analysis

In January, 90% of total response time for calls (from the time a call is received in dispatch until a crew arrives on the scene) was 8:37 or less. 10% of calls exceeded 8:37 for total response time. Measuring calls at the 90th percentile is an industry standard for Fire Departments. The 8:00 goal of calls received/fire personnel arriving is a formalized goal of the City of Thornton Fire Department.
City Impact On Performance

High - The City has direct control over how it allocates resources in order to respond to emergencies efficiently and effectively. 
Goals
Safe Community
Why Is This Important

An efficient response time during emergencies is essential to the community's safety. 
Source

City of Thornton Fire Department