Meet service level agreement regarding network availability

Information Technology

Goals

An Innovative, High-Performing and Sustainable Organization
City of Coral Springs

Description

Meet service level agreement regarding network availability. This measure supports the core processes of IS: infrastructure enhancement and customer service. It is important to track network availability and outages because of the impact on customer service.

Actual

Dec 22

98.66%

Analysis

Dec 22

KPI is within 0.84% of target. On 12/8 Blue stream dark fiber-cut- station 43 resulting in a 10 hour distrubtion.

Yearly Target

Target: > 99.50%

Target

Dec 22

99.50%

Department

Information Technology

Meet service level agreement regarding network availability

Chart

Combination chart with 2 data series.

Meet service level agreement regarding network availability (Chart Type: Column with Target Line) Plot Bands FY2007 Actual: No Value FYTD Target: No Value FY2008 Actual: No Value FYTD Target: No Value FY2009 Actual: No Value FYTD Target: No Value FY2010 Actual: No Value FYTD Target: No Value FY2011 Actual: No Value FYTD Target: No Value FY2012 Actual: No Value FYTD Target: No Value FY2013 Actual: No Value FYTD Target: 99.70% FY2014 Actual: 100.00% FYTD Target: 99.50% FY2015 Actual: No Value FYTD Target: 99.50% FY2016 Actual: 100.00% FYTD Target: 99.50% FY2017 Actual: No Value FYTD Target: 99.50% FY2018 Actual: No Value FYTD Target: 99.50% Oct-18 Actual: 99.87% FYTD Target: 99.50% Nov-18 Actual: 99.86% FYTD Target: 99.50% Dec-18 Actual: 99.73% FYTD Target: 99.50% Jan-19 Actual: 99.87% FYTD Target: 99.50% Feb-19 Actual: 100.00% FYTD Target: 99.50% Mar-19 Actual: 99.73% FYTD Target: 99.50% Apr-19 Actual: 100.00% FYTD Target: 99.50% May-19 Actual: 99.80% FYTD Target: 99.50% Jun-19 Actual: 99.53% FYTD Target: 99.50% Jul-19 Actual: 99.43% FYTD Target: 99.50% Aug-19 Actual: 96.77% FYTD Target: 99.50% Sep-19 Actual: 100.00% FYTD Target: 99.50% Oct-19 Actual: 99.73% FYTD Target: 99.50% Nov-19 Actual: 99.86% FYTD Target: 99.50% Dec-19 Actual: 99.46% FYTD Target: 99.50% Jan-20 Actual: 100.00% FYTD Target: 99.50% Feb-20 Actual: 100.00% FYTD Target: 99.50% Mar-20 Actual: 98.66% FYTD Target: 99.50% Apr-20 Actual: 96.60% FYTD Target: 99.50% May-20 Actual: 99.93% FYTD Target: 99.50% Jun-20 Actual: 99.86% FYTD Target: 99.50% Jul-20 Actual: 99.83% FYTD Target: 99.50% Aug-20 Actual: 99.99% FYTD Target: 99.50% Sep-20 Actual: 99.69% FYTD Target: 99.50% Oct-20 Actual: 100.00% FYTD Target: 99.50% NOV-20 Actual: 94.17% FYTD Target: 99.50% DEC-20 Actual: 97.97% FYTD Target: 99.50% JAN-21 Actual: 100.00% FYTD Target: 99.50% FEB-21 Actual: 99.93% FYTD Target: 99.50% MAR-21 Actual: 100.00% FYTD Target: 99.50% APR-21 Actual: 100.00% FYTD Target: 99.50% MAY-21 Actual: 96.75% FYTD Target: 99.50% JUN-21 Actual: 98.33% FYTD Target: 99.50% JUL-21 Actual: 90.05% FYTD Target: 99.50% AUG-21 Actual: 97.31% FYTD Target: 99.50% Sep-21 Actual: 98.33% FYTD Target: 99.50% Oct-21 Actual: 100.00% FYTD Target: 99.50% Nov-21 Actual: 99.72% FYTD Target: 99.50% Dec-21 Actual: 100.00% FYTD Target: 99.50% Jan-22 Actual: 98.11% FYTD Target: 99.50% Feb-22 Actual: 100.00% FYTD Target: 99.50% Mar-22 Actual: 100.00% FYTD Target: 99.50% Apr-22 Actual: No Value FYTD Target: 99.50% May-22 Actual: 100.00% FYTD Target: 99.50% Jun-22 Actual: 98.19% FYTD Target: 99.50% July-22 Actual: 99.60% FYTD Target: 99.50% Aug-22 Actual: 98.92% FYTD Target: 99.50% Sep-22 Actual: 100.00% FYTD Target: 99.50% Oct 22 Actual: 100.00% FYTD Target: 99.50% Nov 22 Actual: 97.22% FYTD Target: 99.50% Dec 22 Actual: 98.66% FYTD Target: 99.50% Jan 23 Actual: No Value FYTD Target: 99.50% Feb 23 Actual: No Value FYTD Target: 99.50% Mar 23 Actual: No Value FYTD Target: 99.50% Apr 23 Actual: No Value FYTD Target: 99.50% May 23 Actual: No Value FYTD Target: 99.50% June 23 Actual: No Value FYTD Target: 99.50% July 23 Actual: No Value FYTD Target: 99.50% Aug 23 Actual: No Value FYTD Target: 99.50% Sep-23 Actual: No Value FYTD Target: 99.50%

The chart has 1 X axis displaying categories.

The chart has 1 Y axis displaying values. Range: 0 to 100.