On Target

Customer satisfaction rating from survey of Information Technology (Internal Survey)

Information Technology

Goals

Not Defined
An Innovative, High-Performing and Sustainable Organization
City of Coral Springs

Description

Via the new online IT help desk, those who have requested service are asked to participate in a transaction survey. They are asked to "Please specify your satisfaction level with our technical staff with regard to Customer Focus." **Numerator is multiplied by 100 to convert it to a percent**

Actual

FY Q1-23
100%

Analysis

FY Q1-23

KPI is on target.

Yearly Target

Target: 100%

Target

FY Q1-23
95%

Department

Information Technology

Customer satisfaction rating from survey of Information Technology

Chart

Combination chart with 2 data series.
Customer satisfaction rating from survey of Information Technology (Chart Type: Column with Target Line) Plot Bands FY2007 Actual: 90% FYTD Target: 94% FY2008 Actual: 91% FYTD Target: 90% FY2009 Actual: 94% FYTD Target: 90% FY2010 Actual: 99% FYTD Target: 91% FY2011 Actual: 99% FYTD Target: 91% FY2012 Actual: 99% FYTD Target: 95% FY2013 Actual: 99% FYTD Target: 95% FY2014 Actual: 98% FYTD Target: 95% FY2015 Actual: 99% FYTD Target: 95% FY2016 Actual: 99% FYTD Target: 95% FY2017 Actual: 99% FYTD Target: 95% FY2018 Actual: No Value FYTD Target: 95% FY Q1-19 Actual: 100% FYTD Target: 95% FY Q2-19 Actual: 100% FYTD Target: 95% FY Q3-19 Actual: 100% FYTD Target: 95% FY Q4-19 Actual: 99% FYTD Target: 95% FY Q1-20 Actual: 100% FYTD Target: 95% FY Q2-20 Actual: 100% FYTD Target: 95% FY Q3-20 Actual: 100% FYTD Target: 95% FY Q4-20 Actual: 99% FYTD Target: 95% FY Q1-21 Actual: 100% FYTD Target: 95% FY Q2-21 Actual: 99% FYTD Target: 95% FY Q3-21 Actual: 100% FYTD Target: 95% FY Q4-21 Actual: 100% FYTD Target: 95% FY Q1-22 Actual: 100% FYTD Target: 95% FY Q2-22 Actual: 100% FYTD Target: 95% FY Q3-22 Actual: 100% FYTD Target: 95% FY Q4-22 Actual: 98% FYTD Target: 95% FY Q1-23 Actual: 100% FYTD Target: 95% FY Q2-23 Actual: No Value FYTD Target: 95% FY Q3-23 Actual: No Value FYTD Target: 95% FY Q4-23 Actual: No Value FYTD Target: 95%
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.