Caution

Acknowledge to customer requests within 2 days

Human Resources

Goals

Not Defined
An Innovative, High-Performing and Sustainable Organization
City of Coral Springs

Description

This KPI measures the response time of staff to residents via the services provided through passports and community relations. KPI is a calculation of total number of requests responded to within 48 hours divided by total number of requests.

Actual

FY Q1-23
83%

Analysis

FY Q1-23

Yearly Target

Target: > 85%

Target

FY Q1-23
85%

Department

Human Resources

Respond to customer requests within 2 days

Chart

Combination chart with 2 data series.
Respond to customer requests within 2 days (Chart Type: Column with Target Line) Plot Bands FY2007 Actual: 92% FYTD Target: 100% FY2008 Actual: 95% FYTD Target: 100% FY2009 Actual: 96% FYTD Target: 100% FY2010 Actual: 94% FYTD Target: 100% FY2011 Actual: 96% FYTD Target: 100% FY2012 Actual: 96% FYTD Target: 100% FY2013 Actual: 95% FYTD Target: 100% FY2014 Actual: 97% FYTD Target: 100% FY2015 Actual: 95% FYTD Target: 100% FY2016 Actual: 87% FYTD Target: No Value FY2017 Actual: 95% FYTD Target: 95% FY2018 Actual: No Value FYTD Target: 95% FY Q1-19 Actual: 84% FYTD Target: 95% FY Q2-19 Actual: 93% FYTD Target: 95% FY Q3-19 Actual: 92% FYTD Target: 95% FY Q4-19 Actual: 96% FYTD Target: 95% FY Q1-20 Actual: 93% FYTD Target: 85% FY Q2-20 Actual: 92% FYTD Target: 85% FY Q3-20 Actual: 85% FYTD Target: 85% FY Q4-20 Actual: 73% FYTD Target: 85% FY Q1-21 Actual: 83% FYTD Target: 85% FY Q2-21 Actual: No Value FYTD Target: 85% FY Q3-21 Actual: 96% FYTD Target: 85% FY Q4-21 Actual: No Value FYTD Target: 85% FY Q1-22 Actual: 90% FYTD Target: 85% FY Q2-22 Actual: 91% FYTD Target: 85% FY Q3-22 Actual: No Value FYTD Target: 85% FY Q4-22 Actual: No Value FYTD Target: 85% FY Q1-23 Actual: 83% FYTD Target: 85% FY Q2-23 Actual: No Value FYTD Target: 85% FY Q3-23 Actual: No Value FYTD Target: 85% FY Q4-23 Actual: No Value FYTD Target: 85%
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.