Not Defined

Ratings of customer service (Res. & Biz Surveys)

City of Coral Springs

Goals

Not Defined
An Innovative, High-Performing and Sustainable Organization
City of Coral Springs

Description

The KPI gauges the satisfaction of customer service provided to the residents and businesses by City employees. This information is collected through the bi-annual surveys.

Actual

FY Q1-23

Analysis

FY Q1-23

KPI is measured through the Community Survey. Survey's to be issued in January 2023, results to be provided mid-year.

Yearly Target

Target > 95%

Target

FY Q1-23
95%

Department

Budget & Strategy

Ratings of customer service (Res. & Biz Surveys)

Chart

Combination chart with 2 data series.
Ratings of customer service (Res. & Biz Surveys) (Chart Type: Column with Target Line) Plot Bands FY2007 FYTD Actual: 94% FYTD Target: 95% FY2008 FYTD Actual: 93% FYTD Target: 95% FY2009 FYTD Actual: 89% FYTD Target: 95% FY2010 FYTD Actual: No Value FYTD Target: 95% FY2011 FYTD Actual: No Value FYTD Target: 95% FY2012 FYTD Actual: 95% FYTD Target: 95% FY2013 FYTD Actual: No Value FYTD Target: 95% FY2014 FYTD Actual: 94% FYTD Target: 95% FY2015 FYTD Actual: No Value FYTD Target: 95% FY2016 FYTD Actual: 94% FYTD Target: 95% FY2017 FYTD Actual: No Value FYTD Target: 95% FY2018 FYTD Actual: No Value FYTD Target: 95% FY2019 FYTD Actual: 94% FYTD Target: 95% FY2020 FYTD Actual: 96% FYTD Target: 95% FY 2021 FYTD Actual: 93% FYTD Target: 95% FY 2022 FYTD Actual: 96% FYTD Target: 95% FY 2023 FYTD Actual: No Value FYTD Target: 95% FY 2024 FYTD Actual: No Value FYTD Target: No Value FY 2025 FYTD Actual: No Value FYTD Target: No Value FY 2026 FYTD Actual: No Value FYTD Target: No Value FY 2027 FYTD Actual: No Value FYTD Target: No Value FY 2028 FYTD Actual: No Value FYTD Target: No Value
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.