Making Progress Toward Target

Cuyahoga County Internal Communication Plan

- Make Cuyahoga County an Employer of Choice
Strategic Priorities
  • Not Defined
    15.4 Ensure proactive, regular two-way communication among county staff
    - Make Cuyahoga County an Employer of Choice
About this measure

This measure provides updates on major milestones and anticipated next steps associated with efforts related to the development and implementation of the Cuyahoga County Internal Communication Plan. Metrics reported on this page include:

  • The average In the Know newsletter open rate (% of employees that open the newsletter),
  • The average In the Know newsletter click throughs (% of employees that open the newsletter and click on a hyperlink that takes them to the Intranet),
  • The number of unique page views for the Intranet blog, and
  • The number of unique page views for the Intranet.


    Updates are provided by the Cuyahoga County Department of Communications on a quarterly basis. 
    Why is this important?

    The Cuyahoga County Internal Communications Plan provides a roadmap for the Department of Communications to improve internal communications channels, create a positive, open, and supportive culture that values staff and ensures proactive, regular two-way communication among County staff. Strategies detailed in the plan include:

    1. Creating an Internal Communications Departmental Committee,
    2. Planning standing face-to-face meetings with members of the Executive Leadership Team,
    3. Revamping the intranet so that it is robust, utilitarian, and informative,
    4. Administering the annual Cuyahoga County Internal Communications Survey,
    5. Devising standardized internal communication policies and procedures, and
    6. Developing a resource document for mass communications that includes a road map to follow with input from the Department of Communications.
    How are we making an impact?

    The Department of Communications sent more than a dozen internal email communications with critical information for employees including a return to telecommuting in January, the new wellness program, weather delays, a change in the mask policy and building access for tax season.

    Emails were also sent to employees on lighter topics, such as parking for NBA All-Star Weekend, St. Patrick’s Day parade road closures, and a raffle to benefit Ukraine.

    Communications published 20 new articles to the employee intranet, ranging from training opportunities through MyLearning for PowerPoint and NitroPro, the Board of Elections Employee Workers program, Medical Examiner Citizens Academy, Fitness and Wellness webinars, Playhouse Square discount program, NaloxBox training and the new payroll and timekeeping software.

    The bi-weekly newsletter In the Know continues to be a source of important information and links to stories of interest to employees. Average open rate increased from 31.8% in Q4-21 to 37.33% in Q1-22.

    In Q4-21, Communications created a podcast version of the newsletter to provide an alternative means of delivering the information. The In the Know podcast increased downloads per episode from 428.7% from Q4-21 to Q1-22.

    In addition to the regular episodes of the podcast, Communications produced four special episodes in Q1-22 focused on the employee wellness program, the new timekeeping and payroll system, and the employee election day worker program with the Board of Elections.

    Data Source

    Cuyahoga County Department of Communications

    • During Q1-22, the Department of Communications altered their quarterly reporting to reflect an updated internal communications strategy. This led to the removal and archive of metrics related to total intranet and intranet blog views. These datasets are preserved but not visible. 

    Data table abbreviated due to number of measures.  See attachment full data table.
    Attachments
    • Cuyahoga County Internal Communication Plan (Q1-22 Data Table).xlsx
    Performance Target

    In the Know Open Rate (Quarterly): 32%

    In the Know Click Through Rate (Quarterly): 10%

    Intranet Blog Unique Views (Quarterly): 492

    Intranet Unique Views (Quarterly): 14,195
    In the Know Open Rate
    In the Know Open Rate (by Quarter)
    Combination chart with 2 data series.
    Bar chart shows the In the Know open rate by quarter. See data table for details.
    The chart has 1 X axis displaying categories.
    The chart has 1 Y axis displaying values. Range: 0 to 40.
    End of interactive chart.
    In the Know Click-Through Rate
    In the Know Open Rate (by Quarter)
    Combination chart with 2 data series.
    Bar chart shows the In the Know newsletter click-through rate by quarter. See data table for details.
    The chart has 1 X axis displaying categories.
    The chart has 1 Y axis displaying values. Range: 0 to 15.
    End of interactive chart.
    Intranet Blog Unique Views
    Intranet Blog Unique Views (by Quarter)
    Combination chart with 2 data series.
    Bar chart shows the Intranet blog unique views by quarter. See data table for details.
    The chart has 1 X axis displaying categories.
    The chart has 1 Y axis displaying values. Range: 0 to 600.
    End of interactive chart.
    Intranet Unique Views
    Intranet Unique Views (by Quarter)
    Combination chart with 2 data series.
    Bar chart shows the Intranet unique views by quarter. See data table for details.
    The chart has 1 X axis displaying categories.
    The chart has 1 Y axis displaying values. Range: 0 to 20000.
    End of interactive chart.
    Measure Data
    Last Calculated a day ago
    Period Status In the Know Open Rate In the Know Open Rate (Target) In the Know Click Rate In the Know Click Through Rate (Target) Intranet Blog Unique Views Intranet Blog Unique Views (Target) Intranet Unique Views Intranet Unique Views (Target)
    Q1-17 Not Defined
    Q2-17 Not Defined
    Q3-17 Not Defined
    Q4-17 Not Defined
    Q1-18 Not Defined
    Q2-18 Not Defined
    Q3-18 Not Defined
    Q4-18 Not Defined
    Q1-19 Not Defined
    Q2-19 Not Defined
    Q3-19 Not Defined
    Q4-19 Not Defined
    Q1-20 Not Defined
    Q2-20 Target Not Reached 0% 32.00% 0% 10.00% 214 492 7,892 18,570
    Q3-20 Target Not Reached 37.00% 32.00% 17.00% 10.00% 35 492 4,096 18,570
    Q4-20 Target Reached 37.00% 32.00% 13.00% 10.00% 743 492 17,888 18,570
    Q1-21 Target Reached 35.00% 32.00% 12.00% 10.00% 466 492 16,565 18,570
    Q2-21 Making Progress Toward Target 32.00% 32.00% 9.00% 10.00% 473 492 10,019 18,570
    Q3-21 Target Not Reached 30.00% 32.00% 13.00% 10.00% 56 492 7,928 18,570
    Q4-21 Target Not Reached 31.80% 32.00% 3.28% 10.00% 139 492 14,886 18,570
    Q1-22 Making Progress Toward Target 37.33% 32.00% 5.83% 10.00% 525 492 16,364 18,570
    Q2-22 Not Defined 32.00% 10.00% 492 18,570
    Q3-22 Not Defined 32.00% 10.00% 492 18,570
    Q4-22 Not Defined 32.00% 10.00% 492 18,570