Target Not Reached

Cuyahoga County Internal Communication Plan

- Make Cuyahoga County an Employer of Choice
Strategic Priorities
  • Not Defined
    15.4 Ensure proactive, regular two-way communication among county staff
    - Make Cuyahoga County an Employer of Choice
About this measure

This measure provides updates on major milestones and anticipated next steps associated with efforts related to the development and implementation of the Cuyahoga County Internal Communication Plan. Metrics reported on this page include:

  • The average In the Know newsletter open rate (% of employees that open the newsletter),
  • The average In the Know newsletter click throughs (% of employees that open the newsletter and click on a hyperlink that takes them to the Intranet),
  • The number of total page views for the Intranet blog,
  • The number of total page views for the Intranet,
  • The number of unique page views for the Intranet blog, and
  • The number of unique page views for the Intranet.

Updates are provided by the Cuyahoga County Department of Communications on a quarterly basis. 
Why is this important?

The Cuyahoga County Internal Communications Plan provides a roadmap for the Department of Communications to improve internal communications channels, create a positive, open, and supportive culture that values staff and ensures proactive, regular two-way communication among County staff. Strategies detailed in the plan include:

  1. Creating an Internal Communications Departmental Committee,
  2. Planning standing face-to-face meetings with members of the Executive Leadership Team,
  3. Revamping the intranet so that it is robust, utilitarian, and informative,
  4. Administering the annual Cuyahoga County Internal Communications Survey,
  5. Devising standardized internal communication policies and procedures, and
  6. Developing a resource document for mass communications that includes a road map to follow with input from the Department of Communications.
How are we making an impact?

In Q3-21, the Communications staff continued executing the Cuyahoga County Internal Communications Plan. Communications assisted with developing the following internal communications campaigns:

  • The Department of Communications collaborated with the Department of Public Safety and Justice Services to produce its quarterly department newsletters and the Wellness Coordinator to produce its monthly wellness newsletter for all Cuyahoga County employees.
  • Assisted the Human Resources – Total Rewards Division with preparing a promotional communications plan for the 2022 Benefits Open Enrollment period.
  • Assisted the Wellness Committee with promotion of employee biometric screenings for the wellness program.
  • Assisted and supported the Cuyahoga County Innovation Academy (CCIA) with the development of blog posts that spotlight employees who are completing their CCIA Lean Six-Sigma Green Belt project and certification.
  • Assisted the Internal Equity Commission and Equity Commission Working Group in its internal communications efforts.
  • Assisted the Department of Equity and Inclusion with the development of an internal communication plan.
  • Represents the Communications Department in the Cuyahoga County Continuity of Operations project.

Production and distribution of the “In the Know” newsletter has switched to a bi-weekly production schedule during the third quarter. The “In the Know” continues to feature an employee spotlight that showcases employee milestones, achievements, and department highlights. 

Intranet Blog Total Views
Intranet Blog Total Views (by Quarter)
Combination chart with 2 data series.
Bar chart shows the Intranet blog total views by quarter. See data table for details.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 750.
End of interactive chart.
Intranet Total Views
Intranet Total Views (by Quarter)
Combination chart with 2 data series.
Bar chart shows the Intranet total views by quarter. See data table for details.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 30000.
End of interactive chart.
Performance Target

In the Know Open Rate (Quarterly): 32%

In the Know Click Through Rate (Quarterly): 10%

Intranet Blog Total Views (Quarterly): 533

Intranet Blog Unique Views (Quarterly): 492

Intranet Unique Views (Quarterly): 14,195

Intranet Total Views (Quarterly): 18,570
In the Know Open Rate
In the Know Open Rate (by Quarter)
Combination chart with 2 data series.
Bar chart shows the In the Know open rate by quarter. See data table for details.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 40.
End of interactive chart.
In the Know Click-Through Rate
In the Know Open Rate (by Quarter)
Combination chart with 2 data series.
Bar chart shows the In the Know newsletter click-through rate by quarter. See data table for details.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 15.
End of interactive chart.
Intranet Blog Unique Views
Intranet Blog Unique Views (by Quarter)
Combination chart with 2 data series.
Bar chart shows the Intranet blog unique views by quarter. See data table for details.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 600.
End of interactive chart.
Intranet Unique Views
Intranet Unique Views (by Quarter)
Combination chart with 2 data series.
Bar chart shows the Intranet unique views by quarter. See data table for details.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 20000.
End of interactive chart.
Data Source

Cuyahoga County Department of Communications

Data table abbreviated due to number of measures.  See attachment full data table.
Attachments
  • Cuyahoga County Internal Communication Plan (Q3-21 Data Table).xlsx
Measure Data
Last Calculated 4 days ago
Series Q3-21
In the Know Open Rate 30.00%
In the Know Open Rate (Target) 32.00%
In the Know Click Rate 13.00%
In the Know Click Through Rate (Target) 10.00%
Intranet Blog Total Views 63
Intranet Blog Total Views (Target) 533
Intranet Blog Unique Views 56
Intranet Blog Unique Views (Target) 492
Intranet Total Views 10,141
Intranet Total Views (Target) 14,195
Intranet Unique Views 7,928
Intranet Unique Views (Target) 18,570