| | Cuyahoga County External Communication Plan- Co-create systems-level solutions |
Strategic Priorities |
About this measure |
This measure provides updates on major milestones and anticipated next steps associated with efforts to develop and implement the Cuyahoga County External Communication Plan. Additional measures reported on this page include:
Updates are provided by the Cuyahoga County Department of Communications.
Why is this important? |
Communication is key to building trust and creating an engaged and informed public. Through increased understanding of County programs and services residents can become more invested and likely to participate and provide feedback. This exchange between the County and the public plays an integral role in decision-making, making the County more responsive to community needs.
How are we making an impact? | |
Cuyahoga County uses many communication tools to engage and inform the public. The County has a strong presence on social media and can be found on Facebook, Twitter, Instagram, YouTube, NextDoor, and LinkedIn. A wealth of information is also provided on the Cuyahoga County website, including popular links to County services, news, resources, and featured items. Finally, the Department Communications works with local media outlets issuing press releases, pitching stories, and providing background for stories to inform editorials, articles, and other in-station news stories. The County's blog provides ongoing news coverage of County programs and events, and residents can sign up for a monthly e-mail newsletter that provides important information and resources, or watch the monthly video newsletter. The department worked with IT to launch the new video series: Conversations with the County. The Department of Communications continues to work on updating and reworking content for departmental websites.
Related Key Government Measures |
Reporting Agency |
Cuyahoga County Department of Communications
Additional Resources |
Milestone Measure | |
The following milestones were achieved by Department of Communications during the second quarter of 2019:
Newsletter Total Subscribers |
Newsletter Open Rate |
Newsletter Click-Through Rate |
County Blog Unique Page Views |
Measure Data |
| Period | | Status | Newsletter Total Subscriptions - Actual | Newsletter Total Subscriptions - Percent Change | Newsletter Total Subscriptions - Target | Newsletter Open Rate - Actual | Newsletter Open Rate - Target | Newsletter Click-Through Rate - Actual | Newsletter Click-Through Rate - Target | County Blog Unique Page Views - Actual |
|---|---|---|---|---|---|---|---|---|---|---|
| Q1-17 | | Not Defined | ||||||||
| Q2-17 | | Not Defined | ||||||||
| Q3-17 | | Not Defined | ||||||||
| Q4-17 | | Not Defined | ||||||||
| Q1-18 | | Not Defined | ||||||||
| Q2-18 | | Not Defined | ||||||||
| Q3-18 | | Not Defined | ||||||||
| Q4-18 | | Not Defined | ||||||||
| Q1-19 | | In Progress | 71,432.00 | 75,000.00 | 19.00% | 22.00% | 4.00% | 12.00% | ||
| Q2-19 | | In Progress | 70,802.00 | -0.01% | 75,000.00 | 19.00% | 22.00% | 10.00% | 12.00% | 1,108.00 |
| Q3-19 | | Not Defined | 75,000.00 | 22.00% | 12.00% | |||||
| Q4-19 | | Not Defined | 75,000.00 | 22.00% | 12.00% |