During the COVID-19 pandemic, the Office of Child Support Services (OCSS) adapted service delivery to meet families where they are by creating more flexibility and greater access.  Changes to the genetic testing process allows appointments to safely continue in person, the process to establish a support order no longer requires an in-person interview, and administrative hearings now occur by telephone.  OCSS has also established direct communication channels for more services so that parents can provide required information electronically or get direct access to specific services without having to travel to our offices.

In addition to providing families greater access to services through simpler means, OCSS continues to develop tools that enhance the flow of work within the agency.  Mail and other documents are accessible to employees immediately after scanning, reducing delays in delivery.  Moving to a paperless environment has allowed OCSS to process work more efficiently and timely.  Utilizing technology to ensure better and more consistent outcomes is a benefit to both employees and families that rely on our services.