| Bolster customer service and enhance relationships as such relates to building, permitting, and new business development. (YR 4)5. Operational Excellence |
Owner |
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Analysis | |
Recommendations | |
Measures |
Strategies |
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Conduct roundtables and other face-to-face meetings with builders and developers to receive feedback and enhance mutual understanding of issues, code, and challenges. (YR 4)
5. Operational Excellence | 10/1/20 - 9/30/21 -
Develop and implement a system of short surveys of those receiving permits to gauge satisfaction with process and level of customer service. (YR 4)
5. Operational Excellence | 10/1/20 - 9/30/21 -
Implement a program of customer service training utilizing more tenured inspectors. (YR 4)
5. Operational Excellence | 10/1/20 - 9/30/21