Imagine Baytown Community Scorecard (use this one!)

Initiatives

Strategies

Better utilize technology to improve two-way communication with residents and improve internal strategic thinking.

Develop and implement a community scorecard.

Continue to invest in GIS.

Implement an asset management system to track city-wide assets and develop logical asset maintenance and replacement cycles.

Continue to invest in tools that empower employees to reduce waste and improve customer service.

Implement internal/external customer service surveying and “secret shopper” program.

Teach “Lean” principles through yellow, green, and black belt training.

Fully develop and implement Baytown yoU.

Ensure the City and residents are prepared for the next emergency. (YR 2)

Execute a plan for acquisition and storage of emergency supplies.

Continue to support and bolster emergency preparedness community education programs.

Fully implement the emergency response improvement plan developed in 2018.

Continue improving the City's Development and Permitting processes. (YR 3)

Make improvements to public notices (letters, website, street signage, etc.) that provide clearer information to residents.

Conduct roundtable discussions with permit stakeholders.

Train employees to provide consistent and timely service to customers.

Continue pursuing and implementing technology improvements.

Continue planning for new Police/Fire headquarters. (YR 2)

Develop a fiscal plan and timetable for a new police/fire headquarters.

Investigate public-private partnership possibilities associated with the construction of a new police/fire headquarters and, as part of this strategy, probe interest in broader development interest in and around the current campus.

Continue moving the organizational culture forward. (YR 2)

Prepare the next generation of leaders through a structured curriculum of leadership training through Baytown yoU.

Provide a customer service module as part of Baytown yoU.

Develop a city wide succession plan.