On Target

Overall Citizen Satisfaction Index

5. Operational Excellence
Overall Citizen Satisfaction Index
Chart
Bar chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying Index Score. Range: 90 to 105.
End of interactive chart.
Description
To objectively assess the change in satisfaction with city services, the Composite Satisfaction Index is derived from the mean rating given for all major categories of city services that are assessed on the annual DirectionFinder citizen survey. The index is calculated by dividing the mean rating for the current year by the mean rating for the base year (year 2016) and then multiplying the result by 100.
Analysis

While the average for the U.S. has declined seven points from 2016-2019, Baytown saw an increase of one point over the same time period, indicating an overall positive trend in regards to the level of citizen satisfaction.