On Target

Citizen satisfaction with the overall quality of services provided by the city

5. Operational Excellence
Citizen satisfaction with the overall quality of services provided by the city
Chart
Bar chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying % Satisfied or Very Satisfied. Range: 0 to 100.
End of interactive chart.
Description
Data collected during the annual DirectionFinder citizen survey. Measure shows the percentage of residents who were either satisfied or very satisfied with a specified area of the city. When the data is available, Baytown is also compared to how residents throughout Texas answered the same question.
Breakout of scores
Chart
Pie chart with 3 slices.
End of interactive chart.
Analysis

The overall quality of city services continues to be an area where citizens are rating Baytown at a much higher level than other parts of Texas.  A concerted effort is also being made to ensure city operations continue to improve.