On Target

Citizen satisfaction with the overall quality of customer service received from city employees

5. Operational Excellence
Citizen satisfaction with the overall quality of customer service received from city employees
Chart
Bar chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying % Satisfied or Very Satisfied. Range: 0 to 100.
End of interactive chart.
Description
Data collected during the annual DirectionFinder citizen survey. Measure shows the percentage of residents who were either satisfied or very satisfied with a specified area of the city. When the data is available, Baytown is also compared to how residents throughout Texas answered the same question.
Breakout of scores
Chart
Pie chart with 3 slices.
End of interactive chart.
Analysis

Although Baytown is scoring much higher in this area than the average for Texas, the City is placing an increasing focus on improving the level of customer service provided by City employees through a new training program called Baytown yoU.