Outcome Measure Dashboard5. Operational Excellence |
| | Overall Citizen Satisfaction Index Overall Citizen Satisfaction Index |
| | Citizen satisfaction with the overall quality of services provided by the city Citizen satisfaction with the overall quality of services provided by the city |
| | Citizen satisfaction with the overall quality of customer service received from city employees Citizen satisfaction with the overall quality of customer service received from city employees |
| | Citizen ratings of the overall value received for city tax dollars and fees Citizen ratings of the overall value received for city tax dollars and fees |
| | PIPE Black Belts Number of employees who have completed Process Improvement & People Empowerment (PIPE) training |
| | Employees who have completed PIPE training Number of employees who have completed Process Improvement & People Empowerment (PIPE) training |
| | PIPE Green Belts Number of employees who have completed Process Improvement & People Empowerment (PIPE) training |
| | Number of innovation projects completed by City employees Innovation projects completed by City employees |
| | Resources saved through innovation projects Innovation projects completed by City employees |
| | Animal Live Release Rate (Rolling 12-month Average) Animal live release rate |
| | Percentage of emergency medical service responses within 9 minutes (rolling 12-month avg.) Percentage of emergency medical service responses within 9 minutes |
| | Percentage of cardiac arrest patients arriving to the hospital with a pulse Percentage of cardiac arrest patients arriving to the hospital with a pulse |
| | General fund revenue versus budget General fund revenue & expenditures versus budget |
| | General fund expenditures versus budget General fund revenue & expenditures versus budget |