Outcome Measure Dashboard

5. Operational Excellence
On Target
Overall Citizen Satisfaction Index
Overall Citizen Satisfaction Index
Chart
Bar chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying Index Score. Range: 90 to 110.
End of interactive chart.
On Target
Citizen satisfaction with the overall quality of services provided by the city
Citizen satisfaction with the overall quality of services provided by the city
Chart
Bar chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying % Satisfied or Very Satisfied. Range: 0 to 100.
End of interactive chart.
On Target
Citizen satisfaction with the overall quality of customer service received from city employees
Citizen satisfaction with the overall quality of customer service received from city employees
Chart
Bar chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying % Satisfied or Very Satisfied. Range: 0 to 100.
End of interactive chart.
On Target
Citizen ratings of the overall value received for city tax dollars and fees
Citizen ratings of the overall value received for city tax dollars and fees
Chart
Bar chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying % Satisfied or Very Satisfied. Range: 0 to 100.
End of interactive chart.
On Target
PIPE Black Belts
Number of employees who have completed Process Improvement & People Empowerment (PIPE) training
Chart
Chart with 1 data point.
The chart has 1 Y axis displaying values. Range: 0 to 150.
End of interactive chart.
On Target
Employees who have completed PIPE training
Number of employees who have completed Process Improvement & People Empowerment (PIPE) training
Chart
Bar chart with 3 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.
On Target
PIPE Green Belts
Number of employees who have completed Process Improvement & People Empowerment (PIPE) training
Chart
Chart with 1 data point.
The chart has 1 Y axis displaying values. Range: 0 to 500.
End of interactive chart.
On Target
Number of innovation projects completed by City employees
Innovation projects completed by City employees
Chart
Bar chart with 6 bars.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 20.
End of interactive chart.
On Target
Resources saved through innovation projects
Innovation projects completed by City employees
Chart
Bar chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 400000.
End of interactive chart.
Chart
Line chart with 5 lines.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 20 to 100.
End of interactive chart.
Not Defined
Percentage of emergency medical service responses within 9 minutes (rolling 12-month avg.)
Percentage of emergency medical service responses within 9 minutes
Chart
Line chart with 24 data points.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 75 to 90.
End of interactive chart.
Not Defined
Percentage of cardiac arrest patients arriving to the hospital with a pulse
Percentage of cardiac arrest patients arriving to the hospital with a pulse
Chart
Combination chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 50.
End of interactive chart.
On Target
General fund revenue versus budget
General fund revenue & expenditures versus budget
Chart
Combination chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 150.
End of interactive chart.
On Target
General fund expenditures versus budget
General fund revenue & expenditures versus budget
Chart
Combination chart with 2 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values. Range: 0 to 100.
End of interactive chart.