A development roundtable discussion was held in February of 2021 and provided an opportunity for stakeholders of the City's development processes to speak directly to various City departments about their experience with the process and with the customer service provided by City staff.  Feedback from the roundtable is being used to improve our processes.  Specific changes being implemented include the new online permitting system, improved responsiveness to phone calls, implementation of a customer survey, and a review of processes that may be able to be eliminated or streamlined.

Additional development roundtables will take place on an ongoing basis moving forward to ensure City staff is constantly listening and improving.