Initiatives

5. Operational Excellence
Strategies Owner Period Start Date End Date Milestones
Completed
Implement internal/external customer service surveying and “secret shopper” program.
NW
 		Nick Woolery (City Manager's Office)
Q3-20-21
10/1/17
9/30/18
 
Completed
Teach “Lean” principles through yellow, green, and black belt training.
NW
 		Nick Woolery (City Manager's Office)
Q3-20-21
10/1/17
9/30/18
 
Completed
Fully develop and implement Baytown yoU.
NW
 		Nick Woolery (City Manager's Office)
Q3-20-21
10/1/17
9/30/18
 
Completed
Execute a plan for acquisition and storage of emergency supplies.
KD
 		Kenny Dobson (Fire)
Jun-21
10/1/18
3/31/19
Not Defined
Evaluate and design storage space at the Massey-Tompkins water tower.
Not Defined
Acquire and install storage shelving.
Not Defined
Acquire a fork lift.
Not Defined
Acquire and store the new emergency supplies.
Not Defined
Move the current emergency supplies to Massey-Tompkins water tower.
Completed
Make improvements to public notices (letters, website, street signage, etc.) that provide clearer information to residents.
ND
 		Nathan Dietrich (Planning)
Q3-20-21
10/1/19
9/30/20
 
Completed
Continue to support and bolster emergency preparedness community education programs.
KD
 		Kenny Dobson (Fire)
Jun-21
10/1/18
3/31/19
 
Completed
Conduct roundtable discussions with permit stakeholders.
NW
 		Nick Woolery (City Manager's Office)
Q3-20-21
10/1/19
9/30/20
 
Completed
Develop and implement a community scorecard.
NW
 		Nick Woolery (City Manager's Office)
Q3-20-21
10/1/17
9/30/18
Not Defined
Insert Initiatives & Strategies
Completed
Insert Outcome Measures
Not Defined
Finalize Initiatives & Strategies
Not Defined
Finalize Outcome Measures
Not Defined
Complete FY18 Q1 Updates
Not Defined
Develop Community Scorecard
Completed
Fully implement the emergency response improvement plan developed in 2018.
KD
 		Kenny Dobson (Fire)
Jun-21
1/1/19
9/30/19
 
Completed
Train employees to provide consistent and timely service to customers.
NW
 		Nick Woolery (City Manager's Office)
Q3-20-21
10/1/19
9/30/20
 
Completed
Continue to invest in GIS.
ET
 		Ed Tomjack (ITS)
Q3-20-21
10/1/17
9/30/18
 
Completed
Develop a fiscal plan and timetable for a new police/fire headquarters.
RD
 		Rick Davis (City Manager's Office)
Jun-21
10/1/18
3/31/19
Not Defined
Develop legal agreement framework.
Not Defined
Evaluate industry partnership proposal.
Not Defined
Execute industry partnership agreement.
Completed
Continue pursuing and implementing technology improvements.
ET
 		Ed Tomjack (ITS)
Q3-20-21
10/1/19
9/30/20
 
Completed
Implement an asset management system to track city-wide assets and develop logical asset maintenance and replacement cycles.
FS
 		Frank Simoneaux (Public Works)
Q3-20-21
10/1/17
9/30/18
 
Completed
Investigate public-private partnership possibilities associated with the construction of a new police/fire headquarters and, as part of this strategy, probe interest in broader development interest in and around the current campus.
RD
 		Rick Davis (City Manager's Office)
Jun-21
10/1/18
12/31/18
Not Defined
Evaluate responses and draft a Request for Proposal (RFP).
Not Defined
Hold conversations with potential partners.
Not Defined
Investigate New Market Tax Credit possibilities.
Completed
Prepare the next generation of leaders through a structured curriculum of leadership training through Baytown yoU.
RP
 		Rachel Philo (City Manager's Office)
Jun-21
1/1/19
9/30/19
 
Completed
Provide a customer service module as part of Baytown yoU.
RP
 		Rachel Philo (City Manager's Office)
Jun-21
1/1/19
9/30/19
 
Completed
Develop a city wide succession plan.
CF
 		Carol Flynt (HR)
Jun-21
4/1/19
9/30/19
 
In Progress
Continue to improve processes from a customer-centric perspective.
Jun-21
10/1/20
9/30/21
 
In Progress
Develop methodology for eliminating in-city municipal utility districts.
ND
 		Nathan Dietrich (Planning)
Jun-21
10/1/20
9/30/21
 
In Progress
Continue to develop creative methodologies for PID/TIRZ utilization to incentivize investment in our community. (YR 4)
BG
 		Bret Gardella (City Manager's Office)
Jun-21
10/1/20
9/30/21
 
In Progress
Collaborate with colleagues and external experts to build relationships and develop solutions to complex issues. Continue PIPE initiative. (YR 4)
CF
 		Carol Flynt (HR)
Jun-21
10/1/20
9/30/21
 
In Progress
Develop opportunities for regular Council visits of City facilities. (YR 4)
BM
 		Brian Moran
Jun-21
10/1/20
9/30/21
 
In Progress
Pursue departmental credentialing and designations/awards that highlight City progress (i.e. - All American City, Scenic City, etc.) (YR 4)
BM
 		Brian Moran
Jun-21
10/1/20
9/30/21
 
In Progress
Conduct roundtables and other face-to-face meetings with builders and developers to receive feedback and enhance mutual understanding of issues, code, and challenges. (YR 4)
ND
 		Nathan Dietrich (Planning)
Jun-21
10/1/20
9/30/21
 
In Progress
Develop and implement a system of short surveys of those receiving permits to gauge satisfaction with process and level of customer service. (YR 4)
Jun-21
10/1/20
9/30/21
 
In Progress
Implement a program of customer service training utilizing more tenured inspectors. (YR 4)
ND
 		Nathan Dietrich (Planning)
Jun-21
10/1/20
9/30/21