Imagine Baytown Community Scorecard (use this one!)

Implement internal/external customer service surveying and “secret shopper” program.

NW	Nick Woolery (City Manager's Office)

Q4-19-20

10/1/17

9/30/18

Teach “Lean” principles through yellow, green, and black belt training.

NW	Nick Woolery (City Manager's Office)

Q4-19-20

10/1/17

9/30/18

Fully develop and implement Baytown yoU.

NW	Nick Woolery (City Manager's Office)

Q4-19-20

10/1/17

9/30/18

Execute a plan for acquisition and storage of emergency supplies.

KD	Kenny Dobson (Fire)

Sept-20

10/1/18

3/31/19

Evaluate and design storage space at the Massey-Tompkins water tower.

Acquire and install storage shelving.

Acquire a fork lift.

Acquire and store the new emergency supplies.

Move the current emergency supplies to Massey-Tompkins water tower.

Make improvements to public notices (letters, website, street signage, etc.) that provide clearer information to residents.

ND	Nathan Dietrich (Planning)

Q4-19-20

10/1/19

9/30/20

Continue to support and bolster emergency preparedness community education programs.

KD	Kenny Dobson (Fire)

Sept-20

10/1/18

3/31/19

Conduct roundtable discussions with permit stakeholders.

NW	Nick Woolery (City Manager's Office)

Q4-19-20

10/1/19

9/30/20

Develop and implement a community scorecard.

NW	Nick Woolery (City Manager's Office)

Q4-19-20

10/1/17

9/30/18

~~Insert Initiatives & Strategies~~

~~Insert Outcome Measures~~

~~Finalize Initiatives & Strategies~~

~~Finalize Outcome Measures~~

~~Complete FY18 Q1 Updates~~

~~Develop Community Scorecard~~

Fully implement the emergency response improvement plan developed in 2018.

KD	Kenny Dobson (Fire)

Sept-20

1/1/19

9/30/19

Train employees to provide consistent and timely service to customers.

NW	Nick Woolery (City Manager's Office)

Q4-19-20

10/1/19

9/30/20

Continue to invest in GIS.

ET	Ed Tomjack (ITS)

Q4-19-20

10/1/17

9/30/18

Develop a fiscal plan and timetable for a new police/fire headquarters.

RD	Rick Davis (City Manager's Office)

Sept-20

10/1/18

3/31/19

Develop legal agreement framework.

Evaluate industry partnership proposal.

Execute industry partnership agreement.

Continue pursuing and implementing technology improvements.

ET	Ed Tomjack (ITS)

Q4-19-20

10/1/19

9/30/20

Implement an asset management system to track city-wide assets and develop logical asset maintenance and replacement cycles.

FS	Frank Simoneaux (Public Works)

Q4-19-20

10/1/17

9/30/18

Investigate public-private partnership possibilities associated with the construction of a new police/fire headquarters and, as part of this strategy, probe interest in broader development interest in and around the current campus.

RD	Rick Davis (City Manager's Office)

Sept-20

10/1/18

12/31/18

Evaluate responses and draft a Request for Proposal (RFP).

Hold conversations with potential partners.

Investigate New Market Tax Credit possibilities.

Prepare the next generation of leaders through a structured curriculum of leadership training through Baytown yoU.

RP	Rachel Philo (City Manager's Office)

Sept-20

1/1/19

9/30/19

Provide a customer service module as part of Baytown yoU.

RP	Rachel Philo (City Manager's Office)

Sept-20

1/1/19

9/30/19

Develop a city wide succession plan.

CF	Carol Flynt (HR)

Sept-20

4/1/19

9/30/19

Continue to improve processes from a customer-centric perspective.

Sept-20

10/1/20

9/30/21

Develop methodology for eliminating in-city municipal utility districts.

ND	Nathan Dietrich (Planning)

Sept-20

10/1/20

9/30/21

Continue to develop creative methodologies for PID/TIRZ utilization to incentivize investment in our community. (YR 4)

BG	Bret Gardella (City Manager's Office)

Sept-20

10/1/20

9/30/21

Collaborate with colleagues and external experts to build relationships and develop solutions to complex issues. Continue PIPE initiative. (YR 4)

CF	Carol Flynt (HR)

Sept-20

10/1/20

9/30/21

Develop opportunities for regular Council visits of City facilities. (YR 4)

BM	Brian Moran

Sept-20

10/1/20

9/30/21

Pursue departmental credentialing and designations/awards that highlight City progress (i.e. - All American City, Scenic City, etc.) (YR 4)

BM	Brian Moran

Sept-20

10/1/20

9/30/21

Conduct roundtables and other face-to-face meetings with builders and developers to receive feedback and enhance mutual understanding of issues, code, and challenges. (YR 4)

Sept-20

10/1/20

9/30/21

Develop and implement a system of short surveys of those receiving permits to gauge satisfaction with process and level of customer service. (YR 4)

Sept-20

10/1/20

9/30/21

Implement a program of customer service training utilizing more tenured inspectors. (YR 4)

ND	Nathan Dietrich (Planning)

Sept-20

10/1/20

9/30/21