Scorecard
5. Operational Excellence
Imagine Baytown Community Scorecard
1. Community Reputation & Image
2. Infrastructure & Mobility
3. Community Amenities
4. Neighborhood Quality
5. Operational Excellence
Initiatives
Better utilize technology to improve two-way communication with residents and improve internal strategic thinking.
Continue to invest in tools that empower employees to reduce waste and improve customer service.
Measures
Outcome Measure Dashboard
Overall Citizen Satisfaction Index
Citizen satisfaction with the overall quality of services provided by the city
Citizen satisfaction with the overall quality of customer service received from city employees
Citizen ratings of the overall value received for city tax dollars and fees
Number of employees who have completed Process Improvement & People Empowerment (PIPE) training
Animal live release rate
Percentage of emergency medical service responses within 9 minutes
Percentage of cardiac arrest patients arriving to the hospital with a pulse
General fund revenue & expenditures versus budget
Strategies
Implement internal/external customer service surveying and “secret shopper” program.
Fully develop and implement Baytown yoU.
Teach “Lean” principles through yellow, green, and black belt training.
Develop and implement a community scorecard.
Continue to invest in GIS.
Implement an asset management system to track city-wide assets and develop logical asset maintenance and replacement cycles.
Better utilize technology to improve two-way communication with residents and improve internal strategic thinking.
5. Operational Excellence
Strategies
Develop and implement a community scorecard.
5. Operational Excellence
10/1/17 - 9/30/18
Q2-17-18
Continue to invest in GIS.
5. Operational Excellence
10/1/17 - 9/30/18
Q2-17-18
Implement an asset management system to track city-wide assets and develop logical asset maintenance and replacement cycles.
5. Operational Excellence
10/1/17 - 9/30/18
Q2-17-18
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