Citizen satisfaction with the overall quality of services provided by the city

5. Operational Excellence
Citizen satisfaction with the overall quality of services provided by the city
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Chart

Long description.

No description available.

Structure.

Chart type: column chart.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying % Satisfied or Very Satisfied.

Chart graphic.

ChartCreated with Highcharts 5.0.1263.00%63.00%67.00%67.00%47.00%47.00%47.00%47.00%BaytownTexasChart context menu201620172018
Description
Data collected during the annual DirectionFinder citizen survey. Measure shows the percentage of residents who were either satisfied or very satisfied with a specified area of the city. When the data is available, Baytown is also compared to how residents throughout Texas answered the same question.
Breakout of scores
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Chart

Long description.

No description available.

Structure.

Chart type: pie chart.

Chart graphic.

ChartCreated with Highcharts 5.0.12Satisfied/Very Satisfied: 66.3%Satisfied/Very Satisfied: 66.3%Neutral: 25.7%Neutral: 25.7%Dissatisfied/Very Dissatisfied: 7.9%Dissatisfied/Very Dissatisfied: 7.9%Satisfied/Very SatisfiedNeutralDissatisfied/Very DissatisfiedChart context menu
Analysis

The overall quality of city services continues to be an area where citizens are rating Baytown at a much higher level than other parts of Texas.  A concerted effort is also being made to ensure city operations continue to improve.