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Citizen satisfaction with the overall quality of customer service received from city employees5. Operational Excellence |
Citizen satisfaction with the overall quality of customer service received from city employees |
Description |
Breakout of scores |
Analysis |
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Although Baytown is scoring much higher in this area than the average for Texas, the City is placing an increasing focus on improving the level of customer service provided by City employees through a new training program called Baytown yoU.