Not Defined

Utility Billing

City of Eden Prairie

Metric Definition

Percentage of residents rating the quality of Eden Prairie utility billing as "excellent" or "good."

Utility Billing
Chart
Bar chart with 6 bars.
The chart has 1 X axis displaying Year.
The chart has 1 Y axis displaying Percent. Range: 0 to 100.
End of interactive chart.
Analysis

Ratings of the quality of utility billing services have remained consistent over time. Eden Prairie's rating is higher than national benchmarks.
Why is this Important?

Satisfaction with utility billing services determines if the City is meeting customer service standards.

Source

The Quality of Life survey is a biennial community survey that gathers residents' opinions and suggestions about current and future needs in the City. A statistically random sample of Eden Prairie households provide City leaders with a pulse on how residents feel about their community.