Not Defined

City Employee Customer Service

City of Eden Prairie

Metric Definition

Percentage of residents rating the overall customer service provided by Eden Prairie City employees as "excellent" or "good."
Overall Customer Service of City Employees
Chart
Bar chart with 3 bars.
The chart has 1 X axis displaying Year.
The chart has 1 Y axis displaying Percent. Range: 0 to 125.
End of interactive chart.
Analysis

Customer service ratings are higher than national, state, and regional benchmarks.
Why is this Important?

Satisfaction with City employee customer service determines if the City is meeting customer service standards.
Source

The Quality of Life survey is a biennial community survey that gathers residents' opinions and suggestions about current and future needs in the City. A statistically random sample of Eden Prairie households provide City leaders with a pulse on how residents feel about their community.