Combination chart with 2 data series.

Average number of hours to complete an IT Service Desk Request (lower is better) (Chart Type: Column Chart) Plot Bands Dec-24 Monthly Actual: 75.00 Monthly Target: 30.00 Jan-25 Monthly Actual: 32.00 Monthly Target: 30.00 Jan-25 Monthly Actual: 43.00 Monthly Target: 30.00 Feb-25 Monthly Actual: 34.00 Monthly Target: 30.00 Feb-25 Monthly Actual: 39.00 Monthly Target: 30.00 Mar-25 Monthly Actual: 40.00 Monthly Target: 30.00 Apr-25 Monthly Actual: 58.00 Monthly Target: 30.00 May-25 Monthly Actual: 60.00 Monthly Target: 30.00 Jun-25 Monthly Actual: 69.00 Monthly Target: 30.00 Jul-25 Monthly Actual: No Value Monthly Target: No Value Aug-25 Monthly Actual: No Value Monthly Target: No Value Sep-25 Monthly Actual: No Value Monthly Target: No Value

The chart has 1 X axis displaying Month.

The chart has 1 Y axis displaying Hours. Data ranges from 30 to 75.

Combination chart with 2 data series.

Percent of customers satisfied or very satisfied with IT services (higher is better) (Chart Type: Column Chart) Plot Bands Dec-24 Monthly Actual: 100.00% Monthly Target: 97.00% Jan-25 Monthly Actual: 95.65% Monthly Target: 97.00% Jan-25 Monthly Actual: 95.00% Monthly Target: 97.00% Feb-25 Monthly Actual: 100.00% Monthly Target: 97.00% Feb-25 Monthly Actual: 100.00% Monthly Target: 97.00% Mar-25 Monthly Actual: 100.00% Monthly Target: 97.00% Apr-25 Monthly Actual: 100.00% Monthly Target: 97.00% May-25 Monthly Actual: 95.83% Monthly Target: 97.00% Jun-25 Monthly Actual: 100.00% Monthly Target: 97.00% Jul-25 Monthly Actual: No Value Monthly Target: No Value Aug-25 Monthly Actual: No Value Monthly Target: No Value Sep-25 Monthly Actual: No Value Monthly Target: No Value

The chart has 1 X axis displaying categories.

The chart has 1 Y axis displaying Customer Satisfaction Rate. Data ranges from 95 to 100.