Develop a framework of citizen engagement

City Manager's Office
Description

Staff have been working on several projects to increase citizen engagement. Currently, a customer service online app is being implemented citywide to better engage residents and track communications.

In addition, Open Charlottesville is  under development that will house much of the available public data and performance measures collected and used by the City. This will include information about the Strategic Plan Measures, Department Performance Measures, Efficiency Study status updates, Council Workplan status updates, and Open Data. The purpose of this website is to provide greater transparency and for the City to be proactive in releasing information.
Status

The Open Data portal was launched on August 17, 2017 at a Data Science Meetup hosted by UVA's Data Science Institute. There were over 80 attendees, and staff received constructive feedback and look forward to continue efforts to make the City’s data available to the public in an accessible and machine readable format.

Open Charlottesville will be launched in November 2017.
Milestones Gantt Chart
Name
 
 
 
 
 
 
  1. City Manager's Office
    1. Develop a framework of citizen engagement
      1. Develop and launch Open Data portal
      2. Develop/launch "Open Charlottesville" website
      3. Develop a Civic Engagement Policy
      4. Launch CRM app
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