Develop citywide customer service standards and implement training

City Manager's Office
Description

City staff will be reviewing this initiative and coming up with a plan moving forward on how to best provide consistent standards and training for all employees regarding best practices of customer service.  We will first look at departments who do this well and have a successful process in place that can be replicated citywide.
Status

Staff will be looking at developing a plan moving forward in the next six months.
Milestones Gantt Chart
Name
 
 
 
 
  1. City Manager's Office
    1. Develop citywide customer service standards and implement training
      1. Identify best practices of customer service.
      2. Develop standards and training to applicable employees
2017
2018
Jul
Aug
Sep
Oct
Nov
Dec
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Feb
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