% of Adult Protective Services cases in which investigation is initiated within response time required by priority rating

Department of Social Services
Description

Reports of elder abuse/neglect are classified by a priority rating system.  Each priority rating requires a different response time. 
The % of reports with an initial response within response time
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Structure.

Chart type: Combination chart.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying values.

Chart graphic.

ChartCreated with Highcharts 5.0.12TargetCharlottesvilleStatewideChart context menuQ1 FY 2015Q2 FY 2015Q3 FY 2015Q4 FY 2015Q1 FY 2016Q2 FY 2016Q3 FY 2016Q4 FY 2016Q1 FY 2017Q2 FY 2017Q3 FY 2017Q4 FY 2017
Analysis

Restructured adult protective services team to create a dedicated intake worker position.

Cases will be initially assessed by the intake worker to determine if immediate action is necessary.
Recommendations

Continue monitoring to assure at least 95% of cases are initiated within 24 hours of referral.