Strategic Plan

Objective	Measures	Initiatives
5.1 Integrate effective business practices and strong fiscal policies	Ratio of debt service to total General Fund expenditures	Review and update organizational policies and procedures
5.2 Recruit and cultivate a high quality and diverse workforce	Familiarity with the City of Charlottesville's organizational values	Review and update an employee reward and recognition program that aligns with organizational values
	Professional certifications, accreditation, and awards	Create a comprehensive employee development program that meets organizational and individual needs
	Diversity Data of Applicants	Review and update organizational policies and procedures
	Workforce Diversity
	Turnover and Vacancy numbers of Benefit-Eligible positions
	HR Sponsored Trainings "Learnings"
5.3 Provide responsive customer service	Data from CRM tracking system	Develop citywide customer service standards and implement training
5.4 Foster effective community engagement	Citizen participation rates (NCS)	Provide the community with educational opportunities about City government
		Develop a framework of citizen engagement