Strategic Plan

Objective	Measures	Initiatives
5.1 Integrate effective business practices and strong fiscal policies	Ratio of debt service to total General Fund expenditures Finance Department	Review and update organizational policies and procedures City Manager's Office
5.2 Recruit and cultivate a high quality and diverse workforce	Familiarity with the City of Charlottesville's organizational values City Manager's Office	Review and update an employee reward and recognition program that aligns with organizational values City Manager's Office
	Professional certifications, accreditation, and awards City Manager's Office	Create a comprehensive employee development program that meets organizational and individual needs City Manager's Office
	Diversity Data of Applicants Human Resources	Review and update organizational policies and procedures City Manager's Office
	Turnover and Vacancy numbers of Benefit-Eligible positions Human Resources
	HR Sponsored Trainings "Learnings" Human Resources
5.3 Provide responsive customer service	Data from CRM tracking system City Manager's Office	Develop citywide customer service standards and implement training City Manager's Office
5.4 Foster effective community engagement	Citizen participation rates (NCS) City Manager's Office	Provide the community with educational opportunities about City government City Manager's Office
		Develop a framework of citizen engagement City Manager's Office