5.3 Provide responsive customer service

Goal 5: A Well-Managed and Responsive Organization
Current Strategy

Staff is currently working to have the Customer Relationship Management (CRM) app outward facing by January 2018 and will also develop starting at around that same time standards and processes behind citywide effective customer service.   

Initiatives
  • Develop citywide customer service standards and implement training
    Goal 5: A Well-Managed and Responsive Organization  |  7/1/17 - 8/30/18