% of Adult Protective Services cases in which investigation is initiated within response time required by priority rating

Goal 2. A Healthy and Safe City
Description

Reports of elder abuse/neglect are classified by a priority rating system.  Each priority rating requires a different response time. 
The % of APS reports with an initial response within response time
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ChartCreated with Highcharts 5.0.12TargetCharlottesvilleStatewideChart context menuQ4 FY 2015Q1 FY 2016Q2 FY 2016Q3 FY 2016Q4 FY 2016Q1 FY 2017Q2 FY 2017Q3 FY 2017Q4 FY 2017Q1 FY 2018Q2 FY 2018Q3 FY 2018Q4 FY 2018
Analysis

Restructured adult protective services team to create a dedicated intake worker position.

Cases will be initially assessed by the intake worker to determine if immediate action is necessary.
Recommendations

Continue monitoring to assure at least 95% of cases are initiated within 24 hours of referral.
Measure Data
Period Status Target Charlottesville Statewide
Q3 FY 2012 At or Above Plan 95.00% 96.15% 86.86%
Q4 FY 2012 At or Above Plan 95.00% 97.40% 86.13%
Q1 FY 2013 At or Above Plan 95.00% 100.00% 86.88%
Q2 FY 2013 At or Above Plan 95.00% 97.10% 87.15%
Q3 FY 2013 Below Plan 95.00% 91.89% 86.61%
Q4 FY 2013 At or Above Plan 95.00% 98.77% 86.41%
Q1 FY 2014 Caution 95.00% 92.93% 85.01%
Q2 FY 2014 At or Above Plan 95.00% 96.47% 86.86%
Q3 FY 2014 At or Above Plan 95.00% 97.83% 84.82%
Q4 FY 2014 Caution 95.00% 93.88% 85.91%
Q1 FY 2015 Below Plan 95.00% 91.01% 85.70%
Q2 FY 2015 At or Above Plan 95.00% 98.75% 85.32%
Q3 FY 2015 At or Above Plan 95.00% 97.22% 85.89%
Q4 FY 2015 At or Above Plan 95.00% 100.00% 85.06%
Q1 FY 2016 At or Above Plan 95.00% 100.00% 84.69%
Q2 FY 2016 Caution 95.00% 92.65% 83.25%
Q3 FY 2016 At or Above Plan 95.00% 98.46% 83.80%
Q4 FY 2016 At or Above Plan 95.00% 97.33% 86.34%
Q1 FY 2017 At or Above Plan 95.00% 98.72% 84.50%
Q2 FY 2017 At or Above Plan 95.00% 98.63% 81.81%
Q3 FY 2017 At or Above Plan 95.00% 96.25% 86.02%
Q4 FY 2017 At or Above Plan 95.00% 96.47% 85.34%
Q1 FY 2018 At or Above Plan 95.00% 100.00% 84.94%
Q2 FY 2018 At or Above Plan 95.00% 97.30% 85.08%
Q3 FY 2018 At or Above Plan 95.00% 97.26% 86.33%
Q4 FY 2018 Caution 95.00% 94.87% 83.17%