| Obj.1 Measure 10: Services provided to individual contacts.Human Rights |
Description |
This measure reports the services provided to individual contacts during the calendar year.
A glossary of terms used in all measures can be found in the Charlottesville Office of Human Rights Data Dictionary. This document can be downloaded as a PDF from the Attachments section in the Office of Human Rights Scorecard Overview.
Obj.1 Measure 10: Services provided to individual contacts. |
Measure Data | Last Calculated 16 days ago |
Analysis | |
CY2014 to 2017
Specific data on the types of services provided was not collected.
CY2019
The majority of service provision entailed providing information. This exchange could involve information related to an inquiry or could have been more general in nature. Counseling was the second most often provided service. Counseling is only related to contacts classified as inquiries or complaints and involves providing guidance as to potential options for resolution of a concern.
CY2020
As in the previous year, most service provision was classified as information sharing. Outreach Coordination was exceptionally high this year because of the OHR's support of the Department of Human Services during the emergency response to the COVID pandemic, specifically the administration of the COVID Emergency Relief Fund (CERF) in the early part of the year. Of the 436 contacts categorized as Outreach Coordination, 415 of those contacts involved activities related to the CERF or Pathways program. OHR staff was enlisted specifically due to the need for Spanish-speaking phone operators.