| Obj. 1 Measure 9: Year-end inquiry and complaint case status.Human Rights |
Description |
This measure reports the combined total of inquiries and complaints that were open, closed, or dismissed by the end of the calendar year.
A glossary of terms used in all measures can be found in the Charlottesville Office of Human Rights Data Dictionary. This document can be downloaded as a PDF from the Attachments section in the Office of Human Rights Scorecard Overview.
Obj. 1 Measure 9: Year-end inquiry and complaint case status. |
Measure Data | Last Calculated 16 days ago |
Analysis | |
CY2014
Case status data only pertains to the 40 reported complaints.
CY2015 through CY2017
Case status data was not tracked.
CY2018
Case status data includes both complaints and inquiries.
CY2019
Case status data was separated for complaints and inquiries. Tracking cases status can be complicated for inquiries, as individuals may come in for repeated follow-up regarding the same issue. Determining closure with the individual must be a collaborative process. Furthermore, the OHR does not have a data system that allows for automated case tracking over the course of multiple years. This points to a need to potentially move from an Excel-based system and to customized case management software system for better tracking.
CY2020
The OHR closed one public accommodation complaint on the basis of disability, which was opened in 2019. Because the OHR receives a limited number of complaints per year, tracking is possible despite system incapacity to track status between years. Because the OHR receives many inquiries per year, and the system does not track inquiry status between years, open inquiries at the end of this year that are closed the subsequent year will not register as data points in the year closed. The data can only show the number of open inquiries at the end of the year and those opened and closed within the same year.