No Defined Target

Obj. 1 Measure 1: Total incoming contacts.

Human Rights
Description

This measure reports  the total number of incoming General Contacts, Client Follow-ups, Third Party Incoming Contacts, Inquiries, and Complaints received during the calendar year. 


A glossary of terms used in all measures can be found in the Charlottesville Office of Human Rights Data Dictionary. This document can be downloaded as a PDF from the Attachments section in the Office of Human Rights Scorecard Overview. 
Obj. 1 Measure 1: Total number of incoming contacts per year.
Chart
Bar chart with 6 data series.
The chart has 1 X axis displaying categories.
The chart has 1 Y axis displaying Total contacts. Range: 0 to 2000.
End of interactive chart.
Series Status
Series Value
Total Incoming Contacts
1,159
General Contacts
154
Client Follow-ups
739
Inquiries
63
Complaints
2
Third Party Incoming
202
Analysis

CY2014

This was the first year during which the Office of Human Rights conducted individual intakes.  The office was staffed by two people. During this initial year, the definition of a Complaint may have been broader than the definition above, and the Inquiry category was not yet used. The reported 107 intakes are broken down in the chart as 64 Complaints (those based within Charlottesville) and 43 Inquires (those based outside Charlottesville). A more detailed review of the 2014 intake information might reveal that some of the 64 reported Complaints would actually be classified as Inquiries using the current definition. General Contacts and Client Follow-ups were not tracked.


CY2015

During this year, the office was staffed by a single person. Of the estimated 700 contacts received (3 per day on average), 32 could be classified as Complaints and 20 as Inquiries, based on the current definitions. Client Follow-ups were not tracked separately from General Contacts.


CY2016

During this year, the office was still staffed by a single person. Of the estimated 1,250 contacts received (4-5 per day on average), 41 could be classified as Complaints and 11 as Inquiries, based on the current definitions. Client Follow-ups were not tracked separately from General Contacts.


CY2017

For most of this year, the office was staffed by two people. Of the estimated 1,250 contacts received (4-5 per day on average), 39 could be classified as Complaints and 27 as Inquiries, based on the current definitions. Client Follow-ups were not tracked separately from General Contacts.


CY2018

For most of this year, the office was staffed by two people. Contact data was tracked in a more systematic way, allowing for an exact count of daily contacts. 


CY2019

The office was staffed by two full-time staff this year. One staff person served as the primary intake worker in the office. The office received more incoming contacts this year than during any previous year. 


CY2020

The office was staffed by one full-time staff from the end of February through the rest of the year. Due to the COVID-19 pandemic, the office was closed to walk-ins from March 16 through the end of the year. The number of incoming contacts dropped by 690 contacts between 2019 and 2020, likely due to the fact that the office was closed to walk-ins.