| Obj. 3 Initiative 2: Develop and use a questionnaire to track collaborative impacts and satisfaction of collaborative partners.Human Rights |
Description |
The Office of Human Rights (OHR) works with many collaborative partners each year. While we have typically kept a list of these partners we have not tracked the impacts of our collaborative work, as related to service provision. Nor have we tracked the satisfaction of these partners related to their work with the OHR. OHR staff have developed a collaborative partnership questionnaire to track impact and partner satisfaction data.
Status | |
CY2018
While the Office of Human Rights has developed both a paper and online questionnaire, the questionnaire has not yet been used with collaborative partners.
CY2019
The Office of Human Rights continues to work with a wider variety of partner organizations. It is clear that the original questionnaire needs to be revised to better measure the essence of successful collaboration. Since most referrals do not involve allegations of discrimination the Office will develop a metric that better reflects the nature of the referral and the effectiveness of the partnership.
CY2020
While collaborative partner questionnaires would undoubtedly yield helpful information regarding the impact of the OHR's work, with only a single staff person in the office, the OHR has been too understaffed to prioritize this activity over other duties. There is some potential for completion of this objective with support from volunteer interns during the summer of 2021.
Why and What it Achieves |
The collaborative partnership questionnaire will...
- Help OHR staff know whether they are meeting the needs of the people they serve
- Reveal potential deficiencies in service provision
- Allow for reporting to City Council and the general public on the impact of service provision