Caution

Recommendation 55. Resume annual transit customer surveys

Efficiency Study Implementation Plan
Description

CAT conducted annual customer surveys in FY2010, FY2011, and FY2012. However, in FY2013, the Department did not conduct an annual customer survey, instead focusing its efforts on completing a transit study. Resuming the annual customer survey will enable the organization to better meet the needs of the majority of its approximately 2.5 million riders each year.

Status

While a customer survey was completed in 2017, it is necessary to do these at regular intervals in order to have a tool that shows where services should be improved and how riders feel about those services.
Owner(s)

Charlottesville Area Transit
Gantt Chart
Name
 
 
  1. Efficiency Study Implementation Plan
    1. Recommendation 55. Resume annual transit customer surveys
2017
Mar
Apr