While the Landscape Division has robust inventories and has initiated detailed time tracking procedures, a similarly detailed maintenance management plan does not exist for custodial activities. Custodial crews are responsible for emptying trash and recycling cans in the Downtown Mall area as well as in the City’s parks. In addition, Custodial Division staff clean public restrooms and park shelters, pick up trash along designated streets and thoroughfares, and perform seasonal work such as snow removal. While these tasks are currently accomplished according to a frequency schedule, custodial staff do not utilize formal service levels or track the time associated with work tasks in a similar manner to the Landscape Division. By establishing clear service level expectations and recording task times associated with achieving these service levels, the Custodial Division will be able to more effectively distribute workload among staff members and quantify costs associated with cleaning activities. As this dataset is further refined and expanded, the Department will gain insight into the overall cost of its custodial operations and estimate how changes in workload will affect employees and the City’s costs.