Tracking workload data can help provide decision makers with a complete picture of the type of work being completed, identify high need areas, and determine the true cost of an activity. Staff should begin capturing the following information:
- Hours worked (by day)
- Tasks/Projects completed
- Time involved with each task
Staff should work with HR and the Budget Office to develop a detailed picture of the hourly cost of each temporary employee and be able to determine the total cost attributed to temporary labor and each position for the Office. This data should provide a better understanding of needs throughout the year, and then be applied and adjusted during high traffic or busier times, such as a Presidential Election. Ultimately, the goal of capturing this workload data is to determine if it is more cost effective to hire full-time or part-time regular employees rather than continue using temporary staff indefinitely.
